Enterprise and Infrastructure IT at EDUCAUSE October 25, 2012 Greg Jackson, Vice-President, Policy, EDUCAUSE

EducationResearch Community Service Shared Administrative & Campus-Wide Central & Shared Infrastructure Core (Instrumental) Mission (Substantive)

Maintenance  Renewal Direct Administration & Operations  Negotiation Segregated Data & Systems  Integrated Warehouses & Tools Unidimensional Reporting  Multivariate Analytics Authority  Persuasion

IT Service Area Percentage of market owned by top-five providers Total vendors & open-source groups Web content management 37% 89 Grants (pre-award) 45% 34 Facilities management 47% 90 Help desk ticketing 50% 77 Grants (post-award) 52% 34 CRM 56% 34 Data warehouse 56% 31 Portal 58% 32 Library 79% 58 HR/payroll 79% 47 Financial 82% 31 Student 85% 37 Alumni/advancement/development 85% 33 Student information 87% 24 Faculty/staff 89% 22 LMS 94% 24

Enterprise Information Systems & Services Advanced Core Technologies Campus Policy Cybersecurity Manifesto Group Security+Enterprise+ACTI Conferences 2013 colocated  2014 merged