Business Technical Solutions Presentation 1: Project Identification

Systems Request Project Name: Customer/Product Tracking System Project Sponsors: Richard Meyer Juanita Martinez Project Name: Customer/Product Tracking System Project Sponsors: Richard Meyer Juanita Martinez

Company Background Business Technical Solutions (BTS) has been in operation for several years and has become a steadily growing computer manufacturing company. We manufacture: Custom-made personal computers for work or home use. Every PC is backed with a standard 2 year limited warranty. Intelligent internal layouts that make our computers the easiest machines to upgrade with more RAM, CD and DVD drives. With a focus on efficient memory and fast processing speed, BTS computers provide a quality alternative to the more expensive brand name personal computers on the market. Customized servers for your every business need. Our servers are backed with 2 years full coverage warranty with an extended 3 years limited warranty. Business Technical Solutions (BTS) has been in operation for several years and has become a steadily growing computer manufacturing company. We manufacture: Custom-made personal computers for work or home use. Every PC is backed with a standard 2 year limited warranty. Intelligent internal layouts that make our computers the easiest machines to upgrade with more RAM, CD and DVD drives. With a focus on efficient memory and fast processing speed, BTS computers provide a quality alternative to the more expensive brand name personal computers on the market. Customized servers for your every business need. Our servers are backed with 2 years full coverage warranty with an extended 3 years limited warranty.

Our Mission Dedication to excellence in providing quality products and services through innovative ideas and processes. Steadfast resolve to a positive working environment that allows for the personal and professional development of all employees, while sustaining project service, and customer satisfaction. Commitment to the highest ethical management practices that recognize client satisfaction as a top priority. Dedication to excellence in providing quality products and services through innovative ideas and processes. Steadfast resolve to a positive working environment that allows for the personal and professional development of all employees, while sustaining project service, and customer satisfaction. Commitment to the highest ethical management practices that recognize client satisfaction as a top priority.

Problem Awareness Separate systems Business Inventory Orders Duplicated data Inefficient internal tracking system Poor customer relations Separate systems Business Inventory Orders Duplicated data Inefficient internal tracking system Poor customer relations

Business Need This project has been initiated to help our business better manage Customer Information Finished product inventory Tracking customer sales orders and product warranties This project has been initiated to help our business better manage Customer Information Finished product inventory Tracking customer sales orders and product warranties

Business Requirements By using a web-based system on an intranet, BTS is capable of: Obtaining customer information and creating a single account Editing/viewing customer information Managing inventory/pricing information of finished products Locating customer product warranty information By using a web-based system on an intranet, BTS is capable of: Obtaining customer information and creating a single account Editing/viewing customer information Managing inventory/pricing information of finished products Locating customer product warranty information

Business Value Tangible: Increase our annual gross profit from $243,000 to $257,580 based on a 6% increase on our sales. Reduce the cost of maintaining separate systems Reduce the number of misplaced order and warranty information Tangible: Increase our annual gross profit from $243,000 to $257,580 based on a 6% increase on our sales. Reduce the cost of maintaining separate systems Reduce the number of misplaced order and warranty information

Business Value (cont.) Intangible: Improve internal operations Improve Inventory tracking Increase customer base Increase customer value by better managing their information and order status Promote company’s image Intangible: Improve internal operations Improve Inventory tracking Increase customer base Increase customer value by better managing their information and order status Promote company’s image

Special Issues & Constraints The system should be in operation before the new fiscal year Current information should be transferred into the new system Some parts of the system will have to be completed/implemented in separate phases The system should be in operation before the new fiscal year Current information should be transferred into the new system Some parts of the system will have to be completed/implemented in separate phases

Thank You Business Technical Solutions