Leading and Collaborating: Presenting a soft skills toolkit for testers Carol Dekkers Quality Plus Technologies, Inc.

Slides:



Advertisements
Similar presentations
MENTORING WORKSHOP | Built By & For AEC Professionals.
Advertisements

A Focus on Team Meetings 1. 2 Think about the individual. Remember that each student has individual needs, based upon the impact of his/her disability.
Career Functions of English Dept of English Christ College Irinjalakuda.
Philosophies and Frameworks
Philosophies and Frameworks
Philosophies and Frameworks
Philosophies and Frameworks
Dr. M.R. Parakandi, Abu Dhabi University, U.A.E. & Dr. T. Asokan, Kannur University, India.
Challenges of Contemporary Leadership. The Changing Nature of Leadership Challenges are becoming more complex – Technical – Adaptive – Critical Greater.
Eng. Mgt. 384 Statistical Process Control Stephen A. Raper Quality Overview - Continued.
1 Transferable Skills: Key to Professional Resumes & Interviews Karen Powell Career Services Center OM 280 ~ M – F; 8.
Philosophies and Frameworks
MOS 330: Operations Management Professor Burjaw Fall/Winter
Covey Chapters 24 & 25 By Abby Hall & Dan Miller.
Listen to Welcome Message Strategic design and delivery of the message. Clearly identifying objectives. Listening, in order to understand the needs of.
When you have completed this chapter, you will be able to: Understand why business managers need effective communication skills. List the skills needed.
Communication Skills - Chapter 2 Mr. Sherpinsky Business Management Class Council Rock School District.
FOUNDATIONS IN BUSINESS Foundations in Business – Spring 2015.
Advertising and Sales Promotion ©2013 Cengage Learning. All Rights Reserved. Chapter 15.
© Copyright 2011 by the National Restaurant Association Educational Foundation (NRAEF) and published by Pearson Education, Inc. All rights reserved. Chapter.
Quality Advocates MEM 650 Agenda - Week 4  Administrative  Lecture/discussion Chapter 1 Organizing for Quality Chapter 2 Quality Advocates Individual.
Skills to Pay the Bills: Mastering Soft Skills for Workplace Success
Chapter 1 Enterprise Wide View.
Theories of Major Contributors to Quality Presented by Dr. Joan Burtner Certified Quality Engineer Associate Professor of Industrial Engineering and Industrial.
Chapter 9 Management of Quality.
The 5 Must-Avoid Collaboration Mistakes PBworks. What I believe Collaboration can make the world a better place This idea is not enough for executives.
Chapter 2 Learning Objectives
SUPERVISORY SKILLS. Objective ►To develop excellent team in order to achieve organizational goals. ►People are asset to every organization, without them.
Basics of Quality Quality Engineering and Quality Management 1 © University of Wisconsin-Madison.
wikipedia shows :Communication is the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior.
1 Session 2 Philosophies and Frameworks and Frameworks S.P. JAIN CENTER OF MANAGEMENT.
1 CHAPTER 3 PROJECT MANAGEMENT AND QUALITY Dr. Abdul Aziz A. Bubshait CEM – 515 Construction Quality Assurance.
West Virginia Institute for 21st Century Leadership Day One Personal and Workplace Productivity Skills.
Marketing, Interpersonal Skills, Chapter 10 Slides 1 Interpersonal Skills Chapter 10 Marketing 1.
Quality Management 2014 QUALITY GURUS CONT. MOHAMMAD Z. AL-FARRAN.
Soft Skills  Ability to interact and communicate positively and productively with others.  Sometimes called “character skills”  Relates attitudes and.
Introduction to Process Technology Unit 7 Principles of Quality.
Chapter 5 – Managing Quality Operations Management by R. Dan Reid & Nada R. Sanders 4th Edition © Wiley 2010.
Equipping ourselves for the 21 st century Andreina España.
Sit 2-3 people per group. EVERYONE needs a pen/pencil and paper for notes titled: SOFT SKILLS On your OWN notes paper answer the following, from your OWN.
INTERPERSONAL SKILLS IN THE WORKPLACE Interpersonal skills are also known as people skills; it’s the skill to interact with people. NOT IN ORDER.
Theories of Major Contributors to Quality Presented by Dr. Joan Burtner Certified Quality Engineer Associate Professor of Industrial Engineering and Industrial.
Social skills Soft skills Hard skills _____________________________________________ definition and difference Presentation by: Anna Iordanskaya November.
McGraw-Hill/Irwin Copyright © 2007 by The McGraw-Hill Companies, Inc. All rights reserved. 9 Quality Management.
1 M.R.S. Sastry Quality Awareness. 2 M.R.S. Sastry Quality Awareness Asatomaa sadgamaya, Tamasomaa jyothirgamaya Mrityormaa amrutangamaya, Om shanthi.
Theories of Major Contributors to Quality Presented by Dr. Joan Burtner Certified Quality Engineer Associate Professor of Industrial Engineering and Industrial.
© 2005 Wiley1 Total Quality Management Chapter 5.
Objectives 4 Understand the concept of Total Quality Management (TQM) 4 Understand the broad philosophies put forward by the different “quality gurus”
What is a team and why teams are important? A team: is a group of people working together towards a common goal. The prime advantage to working in teams.
Sep 10SR COMMUNICATION. Sep 10SR Communication Learning Objectives. We will: –Relate the experience of the Communication Traps game to basic.
TQM FRAMEWORK. Gurus Shewhart Deming Juran Figenbaum Ishikawa Crosby Taguchi.
Interpersonal Skills are THE most important skills you need for success on the job. Without them, you can experience conflicts with co-workers, your manager,
S OFT S KILLS Interactive Activities To Identify Soft Skills with Marie Smith.
1 Chapter 3 PhilosophiesandFrameworks The Management & Control of Quality, 7e.
4 4 Philosophies and Frameworks Dr. EzzElarab Elawoor MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 7e, © 2008 Thomson Higher Education Publishing 1.
Communication Principles
Chapter 8: Communication and Professionalism. Learning Outcomes Describe purpose of communications in pharmacies List elements of verbal/nonverbal communications.
Historical Philosophies of Quality 1. The Quality Gurus Quality Gurus – Individuals who have been identified as making a significant contribution to improving.
“Young Managers & Soft Skills”
T o t a l Q uality M anagement.
Major Contributors to Quality
Leaders in the Quality Revolution
Quality Theori Pertemuan 3 and 4
SOFT SKILLS – KEY 21st Century Essentials
MEM 650 Agenda - Week 4 Administrative Lecture/discussion
QUALITY MANAGEMENT (bpb 44002)
Soft Skills Are Hard Skills!
Health Careers CHAPTER 2 INTERPERSONAL DYNAMICS AND COMMUNICATION
Presentation transcript:

Leading and Collaborating: Presenting a soft skills toolkit for testers Carol Dekkers Quality Plus Technologies, Inc. Florida, USA

Quality experts Yesterday & today… Philip Crosby W. Edwards Deming Armand Feigenbaum Kaoru Ishikawa Joseph Juran Robert Pirsig Walter Shewhart Genichi Taguchi Lean six sigma Others…

But, today is a whole new world... Leadership & collaboration are key

Soft skills “trump” hard skills Medicare Consumer Focus Groups (Readers Digest Feb 2007): “While 39% of hospital patients listed doctor communication skills as a top concern, just 7% cited pain management.”

How can QA professionals survive?

Ethics Written & verbal skills*Written & verbal skills* Pressure,stress & time mgmt Change-readiness Public speaking Planning & organization Problem-solving Tact & diplomacy Critical thinking*Critical thinking* Team building Self-awareness Leadership Flexibility Creativity Perseverance Interpersonal (empathy, EI)*Interpersonal (empathy, EI)* Active listening Today’s special A soft skills Toolkit !

Research… J&J survey: Best performers High self-awareness, self-management, social skills, & organizational savvy HR managers: 93% say technical skills easier to teach than soft skills HR executives: 50% say entry workers lack writing skills; 27% cited deficiencies in critical thinking NY Times: “It appears young employees are writing company s as if they were texting cell phone messages with their thumbs” Source:

Remember… “If all you have is a hammer, everything looks like a nail.” “A fool with a tool is still a fool.” Interpersonal (EI, empathy) Written & verbal communication Critical thinking Starter Toolkit

Interpersonal (EI, empathy) Maslow’s hierarchy of needs YOU CO-WORKERS

Written & verbal communication Hear Touch See

charter Respect recipients' time 2. Short or slow is not rude 3. Celebrate clarity 4. Quash open-ended questions 5. Slash surplus cc's 6. Tighten the thread 7. Attack attachments 8. Give these gifts: EOM NNTR 9. Cut content less responses 10. Disconnect!

Critical Thinking

You + Soft skills = Win / Win / Win “Quality starts between the ears” Claus E. Heinrich, SAP AG 2007 SAP Global Quality Day Quality is not accidental… quality is emotional Leadership & collaboration are critical

 10 / 20 / 30  One idea  Learning styles  Tufte’s big Ideas/ 5 Grand Principles  Tools (+ / - )  Pre-test  Live Thank You! Blog: ABZ’s of Communication