Organizational Behavior week #6 Dr. Fred Heismeyer Adjunct Professor Webster University Shanghai, China

QUESTION How was the test?

QUESTIONS Regarding this week’s readings?

TODAY’S GOAL Connecting the concepts

Categories of TEAM PROBLEMS Team Focus and Purpose Team Performance Skills and Training Team Decision Making Celebrations Communication Interpersonal Problems Meetings Team Design and Structure Team Leader Problems

Teams are the most fundamental building blocks of society We therefore need to utilize teams which benefit our organization so it can be successful and that help individuals grow in their leadership capabilities

Teamwork is essential for a productive organization We therefore need to develop teams in an effective and efficient structure and use current “best practices” to ensure success; this includes giving team members the knowledge and resources to achieve success.

SYNERGY The whole is greater than the sum of its parts We therefore need to have organizations that embrace diversity, teams that are encouraged to be creative and team members who are engaged.

ACHIEVING SUCCESS! Leadership 领导力 Team 团队 Change V. 改变 N. 变化 Global 全球的

HOW DO WE ENSURE ORGANIZATIONAL SUCCESS? We must develop people and teams which are aware of, trained in and use the skills associated with all of the concepts covered in this class; including the Level Three Leadership theory, understanding individual VABEs, Gallup’s Engagement process, and the Team Achievements and Healthy Organization models.

Leadership Point of View Seeing what needs to be done Understanding the underlying forces at play in a situation Initiating action to make things better

DEFINITION Leadership is about managing energy, first in yourself and then in those around you. Leadership is about “INFLUENCE”

VABE’s Values Assumptions Beliefs Expectations

ORGANIZATION InfluenceStrategic Thinking Managing Change Employee Bonding Shared Vision Organizational Design Environmental Forces LEADER OTHERSTASK Diamond Model ©

IDENTIFY STRENGTHS THE RIGHT FIT GREAT MANAGERS ENGAGED EMPLOYEES LOYAL CUSTOMERS SUSTAINABLE GROWTH REAL PROFIT INCREASE STOCK INCREASE Gallup’s Engagement Process ©

Team Achievements Model ©

Believe in People Listen Respectively Serve Others First Build Relationships Value Differences Work Collaboratively Share the Vision Share the Power Share the Status Provide for Learning Model Behaviors Encourage and Affirm Have Integrity Be Willing To Learn Be Open and Accountable Envision the Future Clarify Goals Take Initiative Value People Build Community Share Leadership Develop People Display Authenticity Provide Leadership ETHICS MORALS VALUES HEALTHYORGANIZATION Healthy Organization Model ©

LET’S DO AN EXERCISE Straw Tower

FOCUS FOR SUCCESS INVOLVED INDIVIDUAL 相关个体 ENGAGED LEADERSHIP 负责的领导阶层 EFFECTIVE TEAM 高效的团队

INVOLVED INDIVIDUAL 相关个体 10 Codes to Live By

REMEMBER THE DIFFERENCE BETWEEN SUCCESS AND FAILURE IS REALLY A MATTER OF TIME - INFLUENCE. 相关个体 负责的领导阶层 高效的团队

10 Codes to Live By DON’T BE PREOCCUPIED WITH DOING THINGS RIGHT. PAY MORE ATTENTION TO DOING THE RIGHT THING - ETHICS. 相关个体 负责的领导阶层 高效的团队

10 Codes to Live By PREPARE A PERSONAL MISSION STATEMENT - YOUR OWN SWOT ANALYSIS OR PERSONAL CHARTER - THEN USE IT AS A COMPASS TO NAVIGATE THE JOURNEY FOR THE REST OF YOUR LIFE. 相关个体 负责的领导阶层 高效的团队

10 Codes to Live By LEARN HOW TO MANAGE YOUR TIME BECAUSE IT’S THE ONLY THING THAT YOU CAN CONTROL - ACTION. 相关个体 负责的领导阶层 高效的团队

10 Codes to Live By STRIVE TO BE PREDICTABLE IN THE SAME WAY THAT EACH CAN OF COKE TASTES EXACTLY LIKE THE ONE BEFORE – STRATEGIC PLANNING. 相关个体 负责的领导阶层 高效的团队

10 Codes to Live By LEARN FROM THE MISTAKES OF OTHERS BECAUSE YOU CAN’T LIVE LONG ENOUGH TO MAKE THEM ALL YOURSELF – CONTINUOUS LEARNING. 相关个体 负责的领导阶层 高效的团队

10 Codes to Live By REMEMBER THE SKY IS NOT NECESSARILY THE LIMIT - DREAM. 相关个体 负责的领导阶层 高效的团队

10 Codes to Live By DON’T FORGET, YOU CANNOT COVER ALL THE BASES YOURSELF, LEARN TO SHARE THE RESPONSIBILITY – SHARED LEADERSHIP. 相关个体 负责的领导阶层 高效的团队

10 Codes to Live By MATURITY HAS MORE TO DO WITH WHAT TYPE OF EXPERIENCE YOU’VE HAD AND WHAT YOU’VE LEARNED FROM THEM AND LESS TO DO WITH HOW MANY BIRTHDAYS YOU’VE CELEBRATED - GROWTH. 相关个体 负责的领导阶层 高效的团队

10 Codes to Live By REMEMBER, WE WERE ALL BORN ORIGINALS, BUT WE OFTEN SPEND THE REST OF OUR LIFE TRYING TO BE COPIES - STAY ORIGINAL - STRENGTHS! 相关个体 负责的领导阶层 高效的团队

ENGAGED LEADERSHIP 负责的领导阶层 SEVEN PRACTICES

SEVEN PRACTICES SEVEN PRACTICES USED BY WORLD-CLASS TEAM LEADERS TO ACHIEVE EXTRAORDINARY RESULTS Practice #1: COMMITMENT TO A CLEAR MISSION 相关个体 负责的领导阶层 高效的团队

Practice #2: MUTUAL SUPPORT, RESPECT, AND ENCOURAGEMENT SEVEN PRACTICES SEVEN PRACTICES USED BY WORLD-CLASS TEAM LEADERS TO ACHIEVE EXTRAORDINARY RESULTS 相关个体 负责的领导阶层 高效的团队

Practice #3: CLEARLY DEFINED AND ACCEPTED ROLES SEVEN PRACTICES SEVEN PRACTICES USED BY WORLD-CLASS TEAM LEADERS TO ACHIEVE EXTRAORDINARY RESULTS 相关个体 负责的领导阶层 高效的团队

Practice #4: WIN-WIN COOPERATION SEVEN PRACTICES SEVEN PRACTICES USED BY WORLD-CLASS TEAM LEADERS TO ACHIEVE EXTRAORDINARY RESULTS 相关个体 负责的领导阶层 高效的团队

Practice #5: INDIVIDUAL COMPETENCY SEVEN PRACTICES SEVEN PRACTICES USED BY WORLD-CLASS TEAM LEADERS TO ACHIEVE EXTRAORDINARY RESULTS 相关个体 负责的领导阶层 高效的团队

Practice #6: EMPOWERING COMMUNICATION SEVEN PRACTICES SEVEN PRACTICES USED BY WORLD-CLASS TEAM LEADERS TO ACHIEVE EXTRAORDINARY RESULTS 相关个体 负责的领导阶层 高效的团队

Practice #7: WINNING ATTITUDE SEVEN PRACTICES SEVEN PRACTICES USED BY WORLD-CLASS TEAM LEADERS TO ACHIEVE EXTRAORDINARY RESULTS 相关个体 负责的领导阶层 高效的团队

EFFECTIVE TEAM 高效的团队 12 TIPS

12 TIPS for everyone who works on teams

12 TIPS FOR EVERYONE WHO WORKS ON TEAMS 1. Be patient and caring with your team. 2. Assume the best about people. 3. Fix the problem, don’t fix the blame. 相关个体 负责的领导阶层 高效的团队

4. Focus on behaviors, not attitudes. 5. Establish regular, effective team meetings. 6. Focus on the race, not the hurdles. 12 TIPS FOR EVERYONE WHO WORKS ON TEAMS 相关个体 负责的领导阶层 高效的团队

7. Involve the right people in problem solving. 8. Don’t break your pick on unsolvable problems. 9. Develop the skills and discipline of effective problem solving. 12 TIPS FOR EVERYONE WHO WORKS ON TEAMS 相关个体 负责的领导阶层 高效的团队

10. Know your roles, purpose, boundaries, and resources. 11. Focus on results. 12. Remember that the team is not an end in itself. 12 TIPS FOR EVERYONE WHO WORKS ON TEAMS 相关个体 负责的领导阶层 高效的团队

INVOLVED INDIVIDUAL 相关个体 ENGAGED LEADERSHIP 负责的领导阶层 EFFECTIVE TEAM 高效的团队 SYNOPSIS OF OUR CLASS COMES DOWN TO: A COMBINATION OF THESE THREE KEY FOCUAL POINTS LEAD TO A SUCCESSFUL ORGANIZATION!

INVOLVED INDIVIDUAL 相关个体 ENGAGED LEADERSHIP 负责的领导阶层 EFFECTIVE TEAM 高效的团队

PRESENTATIONS! Your presentations will provide more information on how to use the skills needed to engage employees, develop leadership, utilize teams to create effective organizations, including examples of organizations that are successful.

PRESENTATIONS STARTS NEXT WEEK Presentations must be 20 minutes (minimum 18 minutes/maximum 22 minutes) not including questions from the audience. All members of the team must participate in the presentation. ALL TEAMS must submit an electronic copy of your PowerPoint slides (turned in at the beginning of class 7)

Week 7 Cultural Impact Power & Influence Emotional Intelligence Innovative Thinking Mission/Goals Ethics/Values Week 8 Virtual Organizations Team Dynamics Problem-Solving & Decision Making Motivation/Engagement Conflict Por – Book Summaries PRESENTATIONS STARTS NEXT WEEK

Week 7 Power & Influence Innovative Thinking Ethics/Values Week 8 Mission/Goals Learning Organization Problem-Solving & Decision Making Emotional Intelligence PRESENTATIONS STARTS NEXT WEEKS

PRESENTATIONS YOUR OPPORTUNITY TO WORK WITH YOUR TEAM

Have a great week!