© Infosys Technologies Limited The Emerging Infosys Challenging Paradigms… Integrating Change

June 08, 2002© Infosys Technologies Limited This presentation may contain certain forward looking statements. The company may not achieve results as expressed or implied by such forward looking statements. Actual results could differ materially from those expressed or implied in such forward looking statements due to a number of factors including those discussed under the head "Risk factors" in the company's filings with the United States Securities and Exchange Commission. Do not place undue reliance on these forward looking statements. This presentation contains references to findings of various reports available in the public domain. The company makes no representation as to their accuracy or that the company subscribes to those findings. They are provided only by way of information.

June 08, 2002© Infosys Technologies Limited Perspectives 1. The Strategic Imperatives 2. Changing in Challenging Times 3. An Architecture for Change

June 08, 2002© Infosys Technologies Limited The Race to the Finishing Line Infosys + Talent magnet + High-quality execution + Perfected GDM + “Customer first” culture + Lean organization Global Majors + Deep, high-level client relationships + Readymade solution-sets + Consulting mindset + Full set of services On-site investments Full-line of services Brand building Consulting mindset Education and training On-site hiring Offshore investments Reduce fat / shift C.G. Re-allocate resources Invest in processes Organization issues Bill-rate reduction Architecture Changing Imperatives

June 08, 2002© Infosys Technologies Limited Looking at it from clients’ perspective… Architecture Changing Imperatives Co 1*Co 2*Co 3*InfyOthers ‘ROI’ quotient Co. rating on ROI Industry average ROI Infosys delivers a better ROI… Co 1* Co 2*Co 3*Infy Others ‘Experience’ quotient Industry average experience Co. rating on experience … and maintains a satisfying relationship

June 08, 2002© Infosys Technologies Limited … thereby leading in creating client value * Global majors for comparison were selected by the clients Response of 268 managers from 134 current clients ‘ROI’ quotient X Experience’ quotient Co 1* Co 2*Co 3*InfyOthers ‘Value’ index +ve - Architecture Changing Imperatives

June 08, 2002© Infosys Technologies Limited This fuels our aspirations »Infosys: A large global organization … demonstrating consistent performance and profitability »Reckoned for creating customer & employee value … building deep relationships and loyalty »An end-to-end business transformation player … with appropriate brand awareness and positioning »Leveraging the global delivery model … with sustained excellence in execution »Managed by talented, best-in-class people … with a multicultural, strong performance ethic Architecture Changing Imperatives

June 08, 2002© Infosys Technologies Limited Aspiration to action… in challenging times Strengthen Value Business and Defend Volume Business Capabilities and Talent Growth Imperatives Existing Business Environment Architecture Changing Imperatives The Emerging Infosys

June 08, 2002© Infosys Technologies Limited Leading to an Integrated Change Approach Strengthen client relationships Leverage the global delivery model (GDM) Re-orient the mindset to enhance client value Provide end-to-end business solutions Expand market and business footprint Architecture Changing Imperatives

June 08, 2002© Infosys Technologies Limited Strengthen Client Relationships Enhance Infy footprint in relation to clients’ IT needs Bring out the best in all client interactions Strengthen client facing systems and processes Build a strong multi-level relationship Architecture Changing Imperatives

June 08, 2002© Infosys Technologies Limited Provide End-to-End Business Solutions Broaden service portfolio for end-to-end capability Deepen existing services to serve specific needs Demonstrate thought leadership Create solution frameworks and methodologies Architecture Changing Imperatives

June 08, 2002© Infosys Technologies Limited Expand Market and Business Footprint Broaden geographical and vertical footprint Strengthen brand awareness / positioning Grow through acquisitions Strengthen strategic alliances Architecture Changing Imperatives

June 08, 2002© Infosys Technologies Limited Leverage Global Delivery Model Strengthen GDM for existing services Define GDM for new services GDMize the business enabling areas Strengthen operations base in other locations Architecture Changing Imperatives

June 08, 2002© Infosys Technologies Limited Re-orient Mindset to Enhance Client Value Recruit / develop strategic competencies Integrate a diverse global workforce Develop leadership to enable and manage growth Inculcate a high-performance work ethic Architecture Changing Imperatives

June 08, 2002© Infosys Technologies Limited Infy+ Integrated Change Program »Total commitment of senior leadership »The Change Board: Management Council »Integrated and structured change program »Result oriented cross-functional teams »Systemic tracking of strategic initiatives »“Earn as you win” resource allocation »Measurement of progress and performance »Use of balanced scorecard principles »Comprehensive use of change techniques »Quality tools and Infosys Leadership Institute Architecture Changing Imperatives infy+

June 08, 2002© Infosys Technologies Limited Our Vision We will be a globally respected corporation that provides best-of-breed business solutions, leveraging technology, delivered by best-in-class people

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