Keeping Safe: Store Emergency Evacuations I N A N E MERGENCY : T HINKING AND D OING Does somebody need first aid or to be taken to the clinic? I am responsible for staff and customer safety How bad is this problem, can it cause death or injury? Can the problem get worse? Do I need to close the store or can we control it? Who else do I need to contact? Police? Local directors? I will tell Area Wardens and staff what they need to do Who can help? Which area warden is available? Do I need to discuss this problem with area wardens first? What is the best way of managing this emergency? What is the right SAFETY PROCEDURE? CHIEF WARDENS : THINKING Calm and steady!

Keeping Safe: Store Emergency Evacuations I N A N E MERGENCY : T HINKING AND D OING CHIEF WARDENS : DOING Telling all customers and staff to leave the store Controlling small fires, small chemical spills Ringing Police, the clinic or emergency services Talking with staff and directing what to do Collecting timesheets, sat phone, emergency numbers and first aid kit Calm and steady! Organising First aid or doing it themselves

Keeping Safe: Store Emergency Evacuations I N A N E MERGENCY : T HINKING AND D OING CHIEF WARDENS : DOING Checking names of staff outside store Checking all customers and staff are out of store if closing store Moving staff outside Fill in an OHS report Calm and steady! Keeping customers and staff safe from chemical spills

Keeping Safe: Store Emergency Evacuations I N A N E MERGENCY : T HINKING AND D OING I am responsible for the staff and customers in my store area What information do I have that can help the chief warden? I will follow the Chief Warden’s directions Knowing the store safety rules is very important If the emergency is very serious I will help the Chief Wardens (Store Managers) get ready to close the store When there is an angry or dangerous customer, I will help the Chief Warden understand the best way culturally to manage this Does somebody need first aid or taken to the clinic? I will help the staff know what to do next AREA WARDENS : THINKING Calm and steady!

Keeping Safe: Store Emergency Evacuations I N A N E MERGENCY : T HINKING AND D OING AREA WARDENS : DOING Calmly making sure staff and customers leave store at nearest exit Knowing store safety evacuation plan and nearest safety exit Listening and talking with the chief warden Managing small fires and chemical spills if trained and directed by Chief Warden Calm and steady! Collecting timesheets, Sat Phone, first aid kit

Keeping Safe: Store Emergency Evacuations I N A N E MERGENCY : T HINKING AND D OING AREA WARDENS : DOING Checking all staff and customers are out of stone (checking toilets too) Turning off gasLocking the front door Meeting with everybody outside for name check. Is everybody safe? Calm and steady! Helping chief warden with angry people Cyclone preparation