THE ROLE OF THE CLINICAL EDUCATOR IN THE NEONATAL FIELD SUSAN HAMBLEY JANET PRATT SUE POLLOCK ANNE MAJOR

2 EDUCATOR Facilitate and encourage reflective growth Staff development Equipment training Clinical supervision Preceptor/ mentorship

COMMUNICATOR Benchmarking Liaison  UCLAN  Multidisciplinary team Support for staff Future developments

CLINICIAN Role model Approachable and available Support and specialist advice Advancing care through evidence based practice Trust and NMC guidelines

? MANAGER ? Management of Role NETWORK MANAGEMENT HOW TO MANAGE THE ROLE SUPPORT

“Communication is the most powerful tool in clinical practice & research has repeatedly shown that good communication results in better clinical outcomes, greater propensity to follow clinical recommendations and lower risk of clinical negligence and complaints” ( Thompson & Stewart 2002) EVERYONE SMILES IN THE SAME LANGUAGE