Joint Reviews of Local Authority Social Services JOINT REVIEW OF SALFORD COUNCIL 17 th June 2003

Joint Reviews of Local Authority Social Services Joint Reviews of Local Authority Social Services Joint Reviews To improve services for individuals To enable authorities to shape better services To promote better standards and improve the management of practice To secure better value for money

Joint Reviews of Local Authority Social Services Joint Reviews of Local Authority Social Services District Audit Authorities own data Validated external evidence User/ carer survey Policy documents Case recording Meetings with leading politicians Individual meetings with users Meetings with user/ carer groups Meetings with front line staff Meetings with managers Meetings with external partners Meetings with corporate people e.g. ACPIs, KIGs, inspections by SSI Reports Authority’s own data Evidence to support Joint Reviews

Joint Reviews of Local Authority Social Services Sound professional practice User involvement Balanced budget Business planning Stress on promoting independence Services from partnerships Good communication   Adults with disability  Child and adolescent mental health services  Support for high need families  Children with disabilities How well are people served?

Joint Reviews of Local Authority Social Services Councillor and corporate support Track record of positive changes Excellent partnership working Benefits from Community developments   Slow progress on integration  Embed project management systems  Develop a quality framework  Develop a workforce strategy  Complete roll out of IT  Better use of complaints What are the prospects?

Joint Reviews of Local Authority Social Services Ex 1.1 Excellent prospects Promising prospects Uncertain prospects Poor prospects Overall Serving People well Serving most people well Serving some people well Not serving people well Salford

Joint Reviews of Local Authority Social Services Index of Deprivation 2000 (DETR): extent score Source: Department of Health Performance Indicators, 2000/1

Joint Reviews of Local Authority Social Services Meeting individual need Overall strengths Developing community strength Promoting independence Providing quality services Overall areas for more work Improving recording and file management Focussing on outcomes for users in care plans Making it easier to find the right service

Joint Reviews of Local Authority Social Services Meeting individual need Child care - Good quality, sound work, but Unco-ordinated services for children with disability and their families Continuing pressure from numbers of children looked after through lack of care managed prevention services Greater role for corporate parent

Joint Reviews of Local Authority Social Services Lack of children in need assessments Lack of early intervention Families reach collapse or crisis Although services are good, too late for the family to respond Package collapses High numbers of LAC Pressure on caseloads and budget

Joint Reviews of Local Authority Social Services Child care in Salford Children looked after 31 March per 10,000 population aged under 18 Number of children looked after in placements outside the council area Registrations per 10,000 population aged under 18 Source: Department of Health Performance Indicators, 2001/2 Source: Quality Protects Data, 2001 Source: Department of Health Performance Indicators, 2001/2

Joint Reviews of Local Authority Social Services ADD Centre Homestart Family Centre Health Visitor C A B C A M H S Psychologist Social Worker Finding the right door

Joint Reviews of Local Authority Social Services Meeting individual need Adult services Good services promoting independence, but Resolve delays and eligibility Some services need more user focussed development Home care Services for people with physical disability and sensory impairment Greater integration for mental health, and more inclusion

Joint Reviews of Local Authority Social Services Providing information - letting people know about services or plans for the future Consultation - stopping and asking people for their views before the final decision in made. Usually one off Participation - discussing issues that need to be tackled and working on the solution together. Usually ongoing Delegation - providing a framework and people are then left to decide for themselves Devolution - providing resources and people decide how to use them. Stages of user involvement

Joint Reviews of Local Authority Social Services Shaping services Scale of change achieved, with support from members, users, staff and Trades Unions Good processes developing Commissioning Business planning Partnerships for developing and delivering services

Joint Reviews of Local Authority Social Services Shaping Services But City Council pledges not easy fit for planning in CSSD Some work with partners not delivering for users Mental health Home care CAMHS Housing strategy Education for children looked after Access for families with children with a disability

Joint Reviews of Local Authority Social Services Managing performance Use of Best Value principles A range of mechanisms to monitor quality, but No explicit framework for quality Some inconsistencies in standards Lack of appraisal Better use of complaints Greater use of target setting

Joint Reviews of Local Authority Social Services Full use of complaints Overview needed Contract monitoring Appraisal Team level performance indicators Training integral to business planning Project management Quality framework Managing performance Areas for development

Joint Reviews of Local Authority Social Services Managing resources Strengths Communication at all levels Pride and commitment from staff Family friendly recruitment Positive TU relationships Robust acceptance of IT Good attendance management Balanced budget for 3 years Electronic financial accounting

Joint Reviews of Local Authority Social Services Managing resources Areas for development Disability access for buildings Capital investment for IT in a shorter timescale Invest to save to fund reduction of children looked after Full workforce strategy Home care transaction costs

Joint Reviews of Local Authority Social Services Resourcing service development

Joint Reviews of Local Authority Social Services Priorities for action Users central to the whole service Family support to prevent care Improved corporate support Full and explicit framework for quality Complete business planning process Improve staff support - IT, appraisal and workforce strategy

Joint Reviews of Local Authority Social Services Projects Service develop ment Workforce Service integration A thousand flowers?????? Performance framework IT infra- structure Organising the blooms!

Joint Reviews of Local Authority Social Services Reviewing Social Services in Salford Thank you