© 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential Cisco SBCS Solution for Auto Repair Accelerate the productivity of your shop

© 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 2 Who is Mitchell 1?  Customer base of over 60,000 repair shops using Mitchell 1 solutions  20,000+ using Shop Management Solution Results Solutions  A subsidiary of Snap-On Tools – Founded in 1920  The first choice of automotive professionals. Experience A leading provider of automotive repair solutions  Shop Management Applications  Auto-repair Applications

© 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 3 Cisco Smart Business Communication System Voice Mobility Data Video Convenient access to customer information from anywhere in the shop via integrated wireless capabilities Speak to customers from anywhere in the shop on Cisco wireless phones Ability to run operations from a remote location via a secure VPN Connection Video view of mechanic bays for quicker customer response times Consolidated display of key Mitchell1 information streamlines workflows and maximizes work order profitability. $ Integrated voice and data solution reduces costs Greater Mobility Zero % Financing option lowers upfront costs Reduced Costs Increased Efficiency Better Customer Service Automated display of key customer information when customer calls the shop Automated map with customer location Auto Attendant ensures fewer missed calls Integrated security to protect business data With Auto Repair Accelerator for Mitchell 1

© 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 4 Cisco Accelerator for Mitchell 1 Credit Status Directions to shop from customer location Video view of auto bays Links to Auto Part Suppliers and Extras Customer service recommendations Appointment Views Click to Dial Record Search

© 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 5 Cisco Adaptor for Mitchell 1 - Extras Vendor Search with click to dial Customer Satisfaction Field Upcoming Appointment Reminder Field with click to dial Customer Follow-up Field with click to dial

© 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential “I love the time it saves to access customer information. Having all this customer information upfront really let’s me personalize the call, provide quicker answers and kindly remind customers of repairs they have put off in the past which results in more jobs for us!” Michelle Shop Manager, Larry’s Automotive in San Jose, CA

© 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential “It is great to have the option to get away from my four man shop if needed, or work from home and still feel in control and get things done.” Rawy Owner of Sun Automotive in Phoenix, AZ

© 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 8 Enhanced service for your customers, greater productivity for your staff and increased profits for your shop. Value to Your Business Assume increased shop efficiency: Two fewer missed calls a day =.5 more customer appointments / day Assume better customer service leads to greater customer loyalty = 6 additional repeat customers / month Assume average repair cost – $200 = $38,000 annually to your bottom line Annual revenue for your shop:

© 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 9 How to Get Started  Go to and download the Smart Business Portal software  Go to the dedicated Wiki page, and the Business Adapters list to download the Mitchell1 Business Adaptor: P/Business+Adapter+Inventory P/Business+Adapter+Inventory  Utilize the User Guide and the Advanced Integration Guide found on the My Cisco Community page: Notes  The Cisco Smart Business Portal and Mitchell1 adaptor is free to partners to download, test and use for demos.  No additional certification required to sell the Cisco Smart Business Portal and the Mitchell1 adaptor.

© 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 10

© 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 11 Market Opportunity  Approximately 130,000 auto repair shops in the US.  Highly fragmented market with the 50 largest repair shops holding only 10% of the market  $75 Billion in Annual Revenues Auto Repair