Cart Maintenance Program Cart Support Options
Presentation Agenda HealthDynamix Overview Medical Cart Service Overview Available Cart Service Packages Bronze | Silver | Gold Programs
Improve Patient Safety Improve Quality of Care Improve Delivery of Care Efficiency Maintain Information Security Reduce Healthcare Costs Improve Health System Stability Create e-Health Records Reduce Healthcare Disparities Improve Chronic Illness Management Introduce Computerized Provider Order Entry (CPOE) Enable Clinical Decision Support (CDS) Deploy Barcode Medication Administration (BCMA) Launch Health Information Exchange (HIE) Enable Remote Operations TeleMedicine TeleRadiology TelePharmacy HealthDynamix – Customer Initiatives Technology Specifically Applied in Order to:
Medical Cart Service — Overview The Healthcare industry struggles with cart issues: Carts have specialized maintenance requirements Carts are crucial to operations – requiring greater on-line availability Carts are constantly moving – resulting in greater wear & tear Carts add complexity to overloaded IT departments Industry compliancy (Medical grade, UL listing, security, etc.) Physical flexibility/maneuverabili ty HealthDynamix addresses these issues and provides: Improved cost of ownership Greater usage optimization and decreased cart down-time Worry-free solutions, allowing IT staff to focus on core services
Available Cart Service Packages Choose from three levels of support services Silver Service Program Bronze package + Proactive monitoring services Bronze Service Program Basic services for integration and on-site repairs Gold Service Program Silver package + Preventative maintenance services NOTE: Uplift services can be added to customize your solution
BRONZE Service Program Integration Service Unpack all products Assemble & install hardware Adjust to user-specific hardware Route & organize cabling Remove packaging Perform quality checks & signoff Break-Fix Service (no parts) Onsite certified technician support Next-day onsite diagnosis SLA Parts ordered from manufacturer Return visit for part replacement(s) Quality checks & signoff Standard Mo-Fr working hours, Parts billed per service call Reduces end-user downtime No need for specialized technician training Certified break-fix technician performs on-site service when needed Bronze Service Program
SILVER Service Program Monitoring Service 24/7 monitoring Service repair orders for break-fix Dispatched service technicians Ensure completed field repairs Compile monthly data reports Provide customer dashboard report Break-Fix Service (parts included) Onsite certified technician support Next-day onsite diagnosis SLA Parts are pulled from stock Quality checks & signoff Standard Mo-Fr working hours Parts are included (except in cases of user negligence) All parts are included 24/7 proactive monitoring service Onsite dispatching Bronze Service Program + Silver Service Program
GOLD Service Program Integration Service Break-Fix Service Monitoring Service Preventative Maintenance Annual onsite PM visit Comprehensive inspection of cart Battery replacement Replacement of commonly worn parts (up to $50) Scheduled Program with monthly reporting The premier HealthDynamix worry-free, cart maintenance support program Bronze Service Program + Silver Service Program Gold Service Program +