Smart Cards: Disabled and Elderly Consumers John Gill 24 th January 2004

In the United Kingdom Children (<16 years)20% Older people (>65 years)15% Disabled (wrt smart cards)10% Primary language not English 5% Left-handed10% Warning: Treat these figures solely as indicative of the order of magnitude.

Definitions Medical under reporting poor indicator of numbers with problems Functional numbers vary depending on definition Fund raising

Users with Problems Using ICT 0.4%Wheelchair users 5%Cannot walk without an aid 2.8%Reduced strength 1.4%Reduced co-ordination 0.25%Speech impaired 0.6%Language impaired

Users with Problems Using ICT 1%Dyslexic 3%Intellectually impaired 0.1%Deaf 6%Hard of hearing 0.4%Blind 1.5%Low vision

Visual Defects Normal Myopia

Visual Defects Macular degeneration Cataracts

Visual Defects Diabetic retinopathy Tunnel vision

Colour Blindness red/green 0.5% females 8% males Total colour blindness %

The Effects of Ageing In a 60 year old, one third light reaches retina compared with when they were 20 Decline in visual accommodation Speed of adapting to changes in illumination Multi-tasking less easy

Multiple Impairments More than half of people with a disability have a significant additional impairment Increasing numbers - mainly older people Not homogeneous population

Keypads

Icons, Symbols and Pictograms EN for card-accepting devices

Charles III Ill Illegible 6 9 Times Roman Choice of Fonts

Smart Cards The time to incorporate new facilities for disabled and elderly consumers is when technology is being introduced for the general public.

Notch for Card Orientation

Preference Selection Button or menu Stored in a central database Stored on the user’s card (EN )

More Time On an ATM, more time before being timed out On a public telephone, compose and send With an automatic gate, time for both guide dog and owner to get through

Contactless Cards Proximity No card insertion Vicinity First find the terminal Trigger message Alert for wheelchair ramp

Interface to Assistive Device Wired RS232 USB Wireless Infra-red Wi-Fi Bluetooth ZigBee Wi-Max UWB

Bluetooth Range 10 metres (100 metres with amplifiers)

Good design for people with disabilities is frequently good design for everyone.

Dr John Gill OBE, FIEE Chief Scientist Royal National Institute of the Blind 105 Judd Street London WC1H 9NE Tel Web