(Cisco Emergency Responder) Paul Dial and Teresa Shibao CER (Cisco Emergency Responder) Paul Dial and Teresa Shibao

Agenda What is CER Terminology Why CER is needed? How CER Works NCAR’s CER architecture NCAR’s 911 Call Routing What NETS needs to remember

What is CER? Cisco Emergency Responder An application running on a pair of servers (primary and hot standby) that provide emergency service personnel with the call back and location information of the caller.

Terminology PSAP: Public Safety Answering Point A PSAP is a call center that is staffed with emergency dispatchers who receive 911 calls. ERL: Emergency Response Location An ERL defines a physical area within a building or property within which emergency response personnel can find a 911 caller in a reasonable amount of time.

Why CER is Needed (Call flow without CER)

Why CER is Needed (Call flow with CER) Also mention multi-line appearance.

How CER Works Retrieves phone information from Communications Manager Retrieves phone location/port info from switches Maps port/phone to ERL Maps ERL to gateway to route outbound 911 calls Routes PSAP call back to calling party Notifies UCAR security via web, email, phone for all 911 calls.

NCAR’s CER Architecture

NCAR’s CER Architecture

NCAR’s CER Architecture (cont.)

NCAR’s 911 Call Routing 9911 – Call routed directly to PSAP, NCAR security also notified 1911 – Call routed to NCAR security, PSAP not automatically notified 911 – Call routed to NCAR security, PSAP not automatically notified

What NETS needs to remember Port labels in switches need to be correct. This information is used by emergency services personnel to locate the caller. IPT team adds new switches to CER. This allows CER to track phones.

Questions?