MGS8020 Control.ppt/Apr 9, 2015/Page 1 Georgia State University - Confidential MGS 8020 Business Intelligence Control Apr 9, 2015

MGS8020 Control.ppt/Apr 9, 2015/Page 2 Georgia State University - Confidential Control Measure Control Analyze Improve Define Implement Controls –Determine process capability, implement controls to ensure continuance; assign process ownership and manage organizational change Standardize –Create standard operating procedures; create and implement training programs; document project Evaluate Benefit –Calculate the profit of the project and identify opportunities for replication

MGS8020 Control.ppt/Apr 9, 2015/Page 3 Georgia State University - Confidential Agenda 1.Control Plan 2.Benefit Measurement & Change Management 3.Monitoring

MGS8020 Control.ppt/Apr 9, 2015/Page 4 Georgia State University - Confidential Control Plan Strategy Ensure that the process improvements that have been implemented are sustainable and institutionalized Eliminate the need for manual control and vigilance in maintaining process performance Minimize process tampering (over-adjustment) Visible and easily understood by those involved in the process Well documented and simplified as much as possible

MGS8020 Control.ppt/Apr 9, 2015/Page 5 Georgia State University - Confidential Results At the end of the control phase you should be able to describe and demonstrate the process improvement: what the data shows about the effectiveness of the improvements that have been implemented why you are confident that these were the correct improvements and should be standardized how the control mechanisms have been documented and are being utilized in day-to-day operations how the gains will be sustained and who will be responsible what the key learnings are and what recommendations the team developed for further improvements

MGS8020 Control.ppt/Apr 9, 2015/Page 6 Georgia State University - Confidential Prevention vs. detection: Manufacturing Processes

MGS8020 Control.ppt/Apr 9, 2015/Page 7 Georgia State University - Confidential Prevention vs. detection: Transaction Processes

MGS8020 Control.ppt/Apr 9, 2015/Page 8 Georgia State University - Confidential Agenda 1.Control Plan 2.Benefit Measurement & Change Management 3.Monitoring

MGS8020 Control.ppt/Apr 9, 2015/Page 9 Georgia State University - Confidential Estimating Financial Benefits Benefit Estimation –At start and end –Decide computation method early –Conservative and defendable –Time value of money Benefits Issues –Projection for 1 to 2 –years only –Hard and soft benefits Certified by Finance Dept. Treat this subject with great care ! Low Estimate High Estimate Cash Flow

MGS8020 Control.ppt/Apr 9, 2015/Page 10 Georgia State University - Confidential Change Management EmployeeSkill Motivation Process Ownership User Acceptance Process Needs Implementation Plan Management Signoff Rollout Validate Process OthersTraining Materials and Plans New Equipment Space Requirements/Layout Changes “People Side of Change” Presentation: CURRENT STATE Preferred state Resistance to change TRANSITION STATE Anxiety and stress Significant dislike FUTURE STATE Unknown Undesired

MGS8020 Control.ppt/Apr 9, 2015/Page 11 Georgia State University - Confidential Agenda 1.Control Plan 2.Benefit Measurement & Change Management 3.Monitoring

MGS8020 Control.ppt/Apr 9, 2015/Page 12 Georgia State University - Confidential Monitor Implement Visual Controls Monitor Metrics Control Charting Process Capability Analysis Periodic Reviews Audit Controls

MGS8020 Control.ppt/Apr 9, 2015/Page 13 Georgia State University - Confidential Choosing the Right Control Chart Data Type Attribute Continuous Count P-Chart (% Defectives) C-Chart (# of Defects/Unit, or DPU) X Bar-R Chart (n = 2 to 5) X Bar (n>6)