Effective Employer / Employee Relations Effective Employer / Employee Relations HUMAN RESOURCES HL ONLY

Learning Objectives Identify the sources of conflict in the workplace and evaluate alternative approaches to conflict resolution

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Sources of conflict at work EMPLOYER EMPLOYEE Write down all the issues you think employees / employers may have within the working environment with each other

Read the article and summarise the author’s 5 key factors in resolving workplace conflict

Strategies to reduce conflict Single union agreement – an employer recognises just one union for purposes of collective bargaining No-strike agreement – unions agree to sign an agreement with employers not to strike in exchange for greater involvement in decisions that affect the workforce – Two main reasons for doing this 1.Improves image of union as being responsible 2.Often have some benefit for the union, greater involvement

Resolving Conflict Conciliation - Use of a mutual third party to listen to both sides and come to a compromise Arbitration - Use of a mutual third party to listen to both sides and recommend an appropriate solution

Employee participation and industrial democracy Participation at work by employees can take different forms – Industrial democracy – Work councils