TELUS Recognition Journey

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Presentation transcript:

TELUS Recognition Journey Sean Schooling / Pauline Phillip members of the TELUS team St. Louis, MO April 29th 2012

Outline Who we are Our recognition strategy Results and business impact Aligning recognition to corporate strategy Introducing our Customer First Champion award Open forum

Who we are video

Our Recognition Strategy create a culture of appreciation giving and receiving recognition is prevalent, meaningful and aligned to our core values and strategic priorities targeted recognition drives adoption and implementation of strategic priorities benchmark annually against RPI Seven Best Practise Standards

Recognition Results and Impact Program 2011 Career Milestones 4,594 Ovation Awards 414 Bravo e.Cards received 109,800 Bravo awards received 60,300 Bravo award redemptions 28,000 TELUS Legends 138 Own-it Awards 85 Passion for Growth 172 Presidents Club 125 Customer First Champions 65 Tree Canada 3,700 Chloe Awards 34 CEO Coins (Silver/Copper) 350 Note: Team member’s strongly agree and agree responses to AON Hewitt Engagement Survey

TELUS Awards “The TELUS Communications BRAVO program is a consistent RPI award winner because it sets the long-term standard for all other employee recognition programs,” said RPI President Kevin Cronin. “Every year they continue to make improvements that set the bar a little higher. This is an award they’ve worked hard to earn.”

RPI Best Practice Award 2008 2009 2010 2011 Recognition Strategy  Management Responsibility Program Measurement Communication Plan Recognition Training Awards and Celebrations Program Change and Flexibility

Aligning Recognition to Our Corporate Strategy Our goal is to be the most recommended company by our customers in all business segments and across all of our geographic markets and every team member, regardless of their role, has the ability to impact the customer experience and deliver on our brand promise.

Customers First Champions Award recognizes team members who consistently support, advocate and advance a Customers First culture to consistently deliver an exceptional experience Highlights and celebrates customer experience and shares what exceptional looks like award overview nomination and review process Customer facing team members eligible Target 200 recipients annually Award presentation package consists of: $1,000 pre-paid cash card an invitation (with a guest), for annual Gala Video Clip

Seven Best Practise Foundation for Success

TELUS video

Open forum