Leadership Matters Jennie Godfrey (Group Head of People Innovation, Centrica)

Leadership Matters “Results = Customer experience = Employee performance Leadership has a direct impact on all three” “How you behave on a day to day basis has more impact on your people than any strategy” “Research suggests that leveraging leadership can lead to 30% more discretionary effort. Even if it is wrong by a half, 15% is too large a figure to ignore” “People join companies but leave bosses”

Leadership Lessons Focus your energy in your circle of influence You can’t do everything…. …but do what you say you’re going to do If someone is doing a good job, tell them, if someone is not doing a good job, tell them Keep your eye on the prize

Focus your energy in your circle of influence Circle of Concern Circle of Influence

You can’t do everything…. Do or delegate now Plan to do Push backStop it! UrgentNot Urgent Important Not Important

….But do what you say you’re going to do…. Make a specific commitment Keep the commitment or renegotiate it TRUST

If someone is doing a good job, tell them, if someone is not doing a good job, tell them Be specific  “In the meeting yesterday….” Focus on the behaviour  “What I saw/heard/observed is…..’ Describe the impact  “How that felt was….’ Describe the change  “What might help is….”

Keep your eye on the prize Putting a man on the moon Astronaut Cleaner

A word from the wise to finish…. “To lead people, walk beside them As for the best leaders, the people do not notice their existence The next best, the people honour and praise The next, the people fear; and the next, the people hate When the best leader's work is done the people say, We did it ourselves” Lao Tzu