Reducing the risk of Green Deal/ECO – a framework model Pippa Reeve.

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Reducing the risk of Green Deal/ECO – a framework model Pippa Reeve

Flourish Partnership Strategy and Policy Development Bid writing Marketing and Communications Project Management Installer Frameworks and Quality Assurance Training Advice Service Provision ©flourish partnership limited2

Recent Projects NESS NWH DECC Fuel Poverty Scheme Wrapped Up ZECOS ©flourish partnership limited3

Advantage of a framework model Overcomes Procurement issues Quick to set up Transparent Self financing Responsive to changes 4©flourish partnership limited 2013

Benefits to Users 5©flourish partnership limited 2013 Best Value for customers Purity of brand. Enhanced customer satisfaction. Adds social value Accurate reporting of data. Safeguard for unforeseen and abrupt changes Project management

Advantages to Contractors Marketing support Association with a respected brand Better quality of referrals Sharing of best practice Access to funding Valuable Customer feedback 6©flourish partnership limited 2013

Installer process Selection & Verification Process Database Competitive Market Accurate reporting Customer satisfaction 7©flourish partnership limited 2013

Key Challenges Maintaining Installer engagement Active Marketing Accurate Reporting Customer satisfaction 8©flourish partnership limited 2013

Key to Success Robust administration of the installer panel Creating a Record of performance Active retrieval of customer experience Acting swiftly on evidence 9©flourish partnership limited 2013

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