© Wordbank Limited All rights reserved. Bringing home the global message Developing the role of the Translation Project Manager Sarah Donnelly (Account Manager, Wordbank Ltd.) Claire Ingram (Assistant Director, Wordbank Ltd.)

Bringing home the global message © Wordbank Limited 2006 Today’s Workshop  Who we are  The role of the Project Manager  What qualities do we look for?  How do we train our Project Managers?  How do we develop our Project Managers?  Why do Project Managers stay?  How has the Project Management role changed?

Bringing home the global message © Wordbank Limited 2006 Who we are  Founded in 1988  Specialist in the localization of marketing communications  70+ multi-lingual staff in the USA and Europe  In-country translation network of >3,000 covering more than 140 languages  Manage more than 150 multilingual projects per month  ISO 9001 certified as of October 2003

Bringing home the global message © Wordbank Limited 2006 Some of our clients

Bringing home the global message © Wordbank Limited 2006 The role of the Project Manager  Link between all parties  Running 3 to 4 projects concurrently, depending on size  Responsible for their own projects  Part of team, structured by client

Bringing home the global message © Wordbank Limited 2006  Project management system: Wordflow  Four-stage quality process  Diversity  Flexibility

Bringing home the global message © Wordbank Limited 2006 What qualities do we look for?  High calibre  Wide ranging skill set  Strong linguistic background  Highly-technical  Highly-organised  Customer-focused  Effective communicators  Flexibility

Bringing home the global message © Wordbank Limited 2006 How do we train our Project Managers?  Structured training programme  Training across company  Training within a team  Individual mentor  3-month training period, with reviews

Bringing home the global message © Wordbank Limited 2006 How do we develop our Project Managers?  Career ladder  Ongoing training in Project Management  Departmental training  Working in overseas offices

Bringing home the global message © Wordbank Limited 2006 Why do Project Managers stay?  Varied nature of PM’s task  Multicultural environment, 15 languages spoken  Localization company, not “translation agency”  Positive “can-do” atmosphere, social events  Successful young company at cutting edge of technical innovation

Bringing home the global message © Wordbank Limited 2006 How has the Project Management role changed?  Advances in technology  Competitiveness of market place  Shift from traditional media  Changing client demands

Bringing home the global message © Wordbank Limited 2006 So in conclusion…..  Project Management role is pivotal to localization company  Wordbank enables Project Managers to develop within this challenging role  Project Management role transformed in last 9 years