26 August 2013 John McIntyre Conference Centre, Pollock Halls, 18 Holyrood Park Road, Edinburgh To register for this event visit or contact Maureen Hart, Event Manager, SHSCEvents on or at If you would like further information about this event please contact Dayna Askew at Registration Executive Leads for quality improvement Executive Leads for efficiency and productivity Performance management, planning, finance and workforce colleagues Health intelligence and health economics colleagues Who is this event for? This event is for anyone working within NHSScotland who has an interest in the quality, efficiency and productivity agenda, including: Please distribute this flier to any colleagues you think may be interested in attending this event Piecing the puzzle together Using data to improve quality and efficiency Event Aims Focus on the use of data and information to drive quality, efficiency and productivity Raise awareness of the data available to NHS Boards and how this can be used effectively Build capacity in the use of data, identify gaps in capacity and consider how these gaps can be bridged Build connections between colleagues working in the fields of quality improvement, efficiency and productivity, health intelligence, health economics, finance, performance management and planning to enable NHS Boards to maximise the contribution of these individuals and teams in relation to the quality, efficiency and productivity agenda Create links to local quality, efficiency and productivity hubs

26 August 2013 John McIntyre Conference Centre, Pollock Halls, 18 Holyrood Park Road, Edinburgh Piecing the puzzle together Using data to improve quality and efficiency Event Programme Improving Patient Safety and Flow: what does this mean for productivity? (Dr Kate Silvester, Kate Silvester Ltd) Dr Kate Silvester will link the improvements in patient flow through the health and social care system to the productivity and efficiency agenda and will discuss what this means in terms of shifting from the ‘economies of scale’ financial model ‘ to the economies of flow’ accounting model. The Health Foundation website provides further information on Improving Patient Flow Introduction to Wisdom (Roger Black, Information Services Division) Wisdom is an information tool which supports comparative analysis and benchmarking by providing a single point of entry to a range of national indicators for health and social care. This session will provide you with a brief introduction to Wisdom. Data System Showcase (Linda Semple, Scottish Government) There are several national data systems available to NHS Boards that can help you to identify areas for quality improvement or potential productive opportunities. You will get a chance to view a number of these systems and to hear from the people who manage these systems about how the information can support you to improve quality and efficiency. What do we talk about when we talk about data? (Neil Pettinger, Kurtosis) Good decision-making should be informed by good data. But we've always had a problem in the NHS matching data to decisions. We often use the wrong data. Or we use the right data but in the wrong way. Or we just don’t use data at all. Neil Pettinger will explore the reasons why we frequently fail to use data intelligently, and propose ways of addressing those failures. Using Data to Improve Quality and Efficiency: Theory into Practice Neil Pettinger, Kurtosis / Linda Semple, Scottish Government) You will have the opportunity to take part in an exciting interactive exercise. The exercise will allow you to experience a common problem outwith your local context and will build upon the theory and learning gained in the earlier part of the day.

26 August 2013, John McIntyre Conference Centre (Edinburgh) Piecing the puzzle together Using data to improve quality and efficiency Event Programme Event Aims Focus on the use of data and information to drive quality, efficiency and productivity Raise awareness of the data available to NHS Boards and how this can be used effectively Build capacity in the use of data, identify gaps in capacity and consider how these gaps can be bridged Build connections between colleagues working in the fields of quality improvement, efficiency and productivity, health intelligence, health economics, finance, performance management and planning to enable NHS Boards to maximise the contribution of these individuals and teams in relation to the quality, efficiency and productivity agenda Create links to local quality, efficiency and productivity hubs 9.30 – 9.45Arrival (Tea/Coffee) 9.45 – 10.00Welcome and Overview of Day (Linda Semple, Scottish Government) – 11.00Improving Patient Safety and Flow: What Does This Mean for Productivity? (Dr Kate Silvester, Kate Silvester Ltd) – 11.15Introduction to Wisdom (Roger Black, Information Services Division) – 11.30Break (Tea/Coffee) – 12.45Data Showcase (Linda Semple, Scottish Government) – 13.30Lunch – 13.50What Do We Talk About When We Talk About Data? (Neil Pettinger, Kurtosis) – 15.45Using Data to Improve Quality and Efficiency: Theory into Practice (scenario based exercise ) Break (Tea/Coffee) – 16.00Wrap Up (Linda Semple, Scottish Government