Digital Alchemy | 5750 Stratum Drive Fort Worth, Texas | Phone: Fax: | MXPRESS/ iNeed Tutorial

Digital Alchemy | 5750 Stratum Drive Fort Worth, Texas | Phone: Fax: | MXPRESS/iNeed MXPRESS can link from a QR code or a URL we provide giving guests basic information such as Weather, Hotel Info, Dining reservations to booking links, Local attractions, etc. It can also be accessed/linked from any CRM template DA sends out such as a Reservation Confirmation or Pre Stay Marketing . iNeed will be accessible via MXPRESS and will be accessible via upon check-in This service provides forms for the guest to submit with any requests they have while on property such as Housekeeping, Valet, Wake Up Call, Maintenance, Spa Services, etc.

Digital Alchemy | 5750 Stratum Drive Fort Worth, Texas | Phone: Fax: | iNeed Forms  The guest will select the form they would like to make a request with and fill out the requested information. (Example of Valet Form)

Digital Alchemy | 5750 Stratum Drive Fort Worth, Texas | Phone: Fax: |  Once they submit their request it will show up in the iNeed section on the portal.  In addition to the portal, alerts will also be available.  You can look at all requests by type of request on the tabs above for each specific form.  The screen refreshes every 60 seconds to give the property up to date information.

Digital Alchemy | 5750 Stratum Drive Fort Worth, Texas | Phone: Fax: |  The Valet options are the only ones that will have the Pending/Handled status. To change the status, you just click on the word “Pending” and it will change over to “Handled”.  To view all requests submitted by the guest, select the magnifying glass icon.

Digital Alchemy | 5750 Stratum Drive Fort Worth, Texas | Phone: Fax: |  The Valet options are the only ones that will have the Pending/Handled status. To change the status, you just click on the word “Pending” and it will change over to “Handled”.  To view all requests submitted by the guest, select the magnifying glass icon.  You can view each individual request by selecting the option under the guest name

Digital Alchemy | 5750 Stratum Drive Fort Worth, Texas | Phone: Fax: |  Once you go into the option you will see the guests request and reservation information.  The drop down at the top gives you the option to select a team member that has portal access to have an alert ed to them.  The bottom box is where you enter any notes you have on the request.