Course ILT Troubleshooting and maintaining a PC Unit objectives Identify tools and software that make up a troubleshooter’s toolkit Perform preventive maintenance on computer equipment

Course ILT Topic A Topic A: Tools and software Topic B: Preventive hardware maintenance

Course ILT Gathering information Customer environment Symptoms and error codes Situation when problem occurred

Course ILT Hardware or software problem? Hardware –Configuration –Intermittent –Prior to POST finishing Software –Configuration –After POST finishes Check –Documentation –Web sites –Computer settings

Course ILT Hardware toolkit Screwdrivers Pliers, tweezers, IC puller 3-prong grabber Flashlight Antistatic bags and containers Wrist strap and static mats Humidity control devices

Course ILT Hardware toolkit Screwdrivers, pliers Soldering iron Wire stripper Digital multimeter Grabber, tweezer Wrist strap

Course ILT Optional tools Multimeter Nut driver Wire stripper Crimper Soldering iron

Course ILT Multimeters, soldering iron

Course ILT Activity A-1 Identifying common toolkit components

Course ILT Software toolkit Diagnostic software Virus protection software Boot disk Common drivers disk Operating system CD Common problems searchable CD

Course ILT CD binder

Course ILT Activity A-2 Identifying software tools for troubleshooters

Course ILT Topic B Topic A: Tools and software Topic B: Preventive hardware maintenance

Course ILT Preventive measures Complete on a schedule Ventilation Dust Moisture Verify UPS and surge protectors

Course ILT Activity B-1 Performing preventive maintenance tasks

Course ILT Cleaning computer equipment Wear latex or other synthetic gloves Liquid cleaning compounds Cleaning contacts and connections Non-static vacuums Cleaning monitors, keyboards, mice

Course ILT Activity B-2 Cleaning computer equipment

Course ILT Unit summary Identified tools and software that make up a troubleshooter’s toolkit Performed preventive maintenance on computer equipment