What Is Production?LeadingPlanning Organizing Production Operations Management(POM) Management(POM) Controlling
The Conversion Process Transformation Outputs Inputs Analytic Systems The Value Chain Synthetic Systems Tangible Goods Intangible Services
Challenges of the Service Industry People-IntensiveActivitiesPeople-IntensiveActivitiesProduction and Location Production SubjectiveQualitySubjectiveQuality CustomerInvolvementCustomerInvolvementDeliveryTimingDeliveryTiming
Manufacturing Goods Mass Customization Mass Production Customized Production
Production Process Design Forecast Demand Plan for Capacity Identify Supply Chain
Production Process Design Choose Facility Site Design Facility Layout Schedule Work
Industrial Robotics StaminaStamina DiligenceDiligence SpeedSpeed PrecisionPrecision
Computerized Production Computer-Aided Manufacturing (CAM) Computer-Aided Computer-Integrated Manufacturing (CIM) Computer-Integrated Product Lifecycle Management (PLM) Product Lifecycle Management (PLM) Computer-Aided Design (CAD) Computer-Aided Computer-Aided Engineering (CAE) Computer-Aided
Manufacturing Systems TraditionalFlexible Mass Production Resistant to Change High Set-Up Costs Specialty Operations Conducive to Change Minimal Set-Up Costs
Supply Chain Data Interchange Electronic Data Interchange (EDI) Extensible Markup Language (XML)
The Production Process Transformation Outputs Inputs Operations Managers Coordinating The Supply Chain Assuring Product Quality
Supply Chain CoordinationInventoryInventoryPurchasingPurchasing Lead Time Inventory Control
Just-In-Time (JIT) Material Requirements Planning (MRP) Manufacturing Resource Planning (MRP)
Supply Chain Management ImprovedQuality Manage Risks Manage Relationships Manage Trade-Offs IncreasedSalesCostSavingsReducedInventoryFasterDelivery ImprovedService
Assuring Product Quality Quality Assurance Quality Control Establishing Standards Measuring Quality Minimizing Defects Statistical Quality Control Statistical Process Control Continuous Improvement
Total Quality Management Management commitment to TQM Clear customer focus Employee involvement Continuous improvement Partnering with suppliers Meaningful performance standards
The Six Sigma Approach Define the Problem Measure Performance Analyze Root Causes Improve the Process Control the Process
Global Quality Standards ISO 9000 ISO 14000