Group B Questions: Practice Management Tools 1.What subjects/topics do you feel should be included in the Practice Management Guide? Human resourcesHuman resources –Career path, structure of organization, task description PricingPricing –Broad pricing models, flat rate vs. time billing, price negotiation, different model client agreements, conflict resolution with clients to avoid litigation SMP FORUM

Group B Questions: Practice Management Tools AdvertisingAdvertising –How to market your services when advertising is forbidden, when and to raise awareness of your services, different media, measuring return on investment –Web sites: how far can we go without reaching the limit of advertising, restricted access areas for clients Engagement letter models - auditing, taxation, accounting, consultancyEngagement letter models - auditing, taxation, accounting, consultancy Customer satisfaction survey formsCustomer satisfaction survey forms Insurance coverage - Cost, what if I’m not insured?Insurance coverage - Cost, what if I’m not insured?

Group B Questions: Practice Management Tools 2.Should IFAC prioritize the development of training materials for the PM Guide? IFAC member bodies and firms could use such material to deliver training programs? Yes, it should be prioritizedYes, it should be prioritized Yes, MBs and firms should use this materialYes, MBs and firms should use this material SMP FORUM

Group B Questions: Practice Management Tools 3.What other types of practice management tools do you think SMPs would find useful? For example, a Professional Education Center offering access to online courses and/or practice management software? A Professional Education Center with online education would be very helpful, education materials need to be available on paper as wellA Professional Education Center with online education would be very helpful, education materials need to be available on paper as well SMP FORUM

Group B Questions: Practice Management Tools 4.Other issues/questions (from delegates)? IFAC should allocate more of its budget to SMP projectsIFAC should allocate more of its budget to SMP projects SMP FORUM