AND Daniel Chen 5/13/2010

W HAT DO THESE TWO PRODUCTS DO ? /collaboration systems Help companies and employees manage s in an efficient manner. Variety of functions such as scheduling, chatting, messaging, and mail management.

D IFFERENCES Microsoft’s Exchange/Outlook service is on site based. -Requires server hardware Google Apps is cloud based

Manesh Patel,the senior vice president and CIO at Sanmina-SCI Corp, a San Jose-based contract manufacturer to switch the company's 16,000 users from the Microsoft Outlook/Exchange platform to the cloud based Google apps. Doing so created the risk of interrupting service, as well as the need to adapt to a new interface. So why did he do it?

W HY GO THROUGH THE TROUBLE ? “ The cost savings were simply too good to pass up.” Using Google Apps would save an estimated $1.9 million. SCI shutdown and traded its 100 Exchange servers for Google Apps for Business.

G OOGLE APPS

Cloud based Scheduling and calendar functions similar to that of Exchange Allows for continuous updates and upgrades

A DVANTAGES OF G OOGLE A PPS Companies can now rely on Google to deal with any problems, should they arise. “Temple's Stahler recalls an outage in September that lasted a couple of hours. Her users noticed the problem right away, but she says her team wasn't under fire because everyone realized that it was Google's problem. "Before, we would have been scrambling and would have had to drop everything," she says. But with Gmail, people simply accepted it. "They realized that Google had thousands of people working on it and that this was unusual."

Small companies can now have an service that has 99.9% uptime. However, if services do go offline Google’s liability is limited.

How is Google Apps different from a account? Our Google Apps solution for businesses is a packaged product of Google's best messaging and collaboration applications, among which include Gmail™, Google Talk, Google Calendar, Google Docs, Google Sites, and Google Video. You may have had experience using many of these applications with your account, and while these applications are similar, we have enhanced them in Google Apps Premier Edition with these critical differences: 1. Google Apps is for your business When you sign up for Google Apps for your business, you sign up with your own company domain name. So rather than having a address, you would create or maintain a company address such as There is an IT administrative control panel that is built into Google Apps for your business where an IT administrator can manage and control the user accounts across your company domain. 2. Enhanced business-oriented features Increased Access Controls: Puts your company in control of how your information is shared and communicated outside of your domain. Gmail: Saves all your corporate information with improved mailing list capabilities, and increased mail thresholds Google Sites: Understanding that a company intranet and shared documentation is so critical to success, optimized to provide you with the right storage quotas to address your business needs Google Calendar: Enables conference room and resource sharing, allowing you to schedule office conference rooms or other shared resources in your office. Google Video: Share internal videos with your company quickly without the complex overhead of many other systems

M ICROSOFT E XCHANGE

W HAT ABOUT M ICROSOFT ? Microsoft has a 65% share of the enterprise messaging market. Many large companies are used to the Exchange interface, so changing could lower productivity. Many claim that the Exchange offers more functions. "Google calendaring was not anywhere close to the Outlook/Exchange combination, and that really frustrated folks in the pilot," Brad Wright, vice president of communications technology at Jacobs Engineering Group> 25% liked it, 50% didn’t care and 25% did not like it.

W HAT ABOUT M ICROSOFT ? ( CONT ) o Another instance of a similar case was reported at Temple University and Chicago State University. o The costs and benefits of switching from Microsoft Exchange to Google Apps may disappear if the company runs an efficient Exchange environment. o Microsoft also has a cloud based Exchange service.

Side-by-side comparison Exchange Online Standard vs. Google Apps for Business Microsoft Exchange Online Standard Pricing: $5 per seat per month ($60 per year); $2 per user per month for Exchange Online Deskless Workers.Online Deskless Workers Components: , contacts, calendar and instant messaging. SharePoint, Office Live and Office Online are available as extra costs as part of Microsoft's Business Productivity Online Standard Suite. Maximum users supported: 30,000; larger deployments must be approved by Microsoft engineers. Product update cycle: Every 45 days. Mailbox size: 25GB (maximum without having to pay more) Compatibility with Outlook client: Full Guaranteed uptime: 99.9%99.9% Google Apps for Business Premier Edition Pricing: $4.17 per seat per month ($50 per year). Components: Gmail for Business, Google Docs, Calendar, Groups, Sites and Video, and chat and instant messaging tools. Maximum seats supported: No limit Product update cycle: Continuous Mailbox size: 25GB (maximum without having to pay more) Compatibility with Outlook Client: Limited Guaranteed uptime: 99.9%; Google claims it averages less than 15 minutes of downtime per month99.9%

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