© NewEdge 2010 1 August 2010 City of West Richland Survey Analysis.

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Presentation transcript:

© NewEdge August 2010 City of West Richland Survey Analysis

© NewEdge Table of Contents Executive Summary Citizen Survey Citizen Survey Opinion Citizen Survey Characteristics Citizen Survey Speed of growth Citizen Survey Feelings of security Citizen Survey Level of activity Citizen Survey Internet activity Citizen Survey Services Citizen Survey Personal Contact Citizen Survey Impressions Citizen Survey West Richland opinion Citizen Survey Economic impact Demographics Demographics Years in West Richland Demographics Type of residence Demographics Age category Demographics Household income Demographics Race Demographics Level of education Appendix Appendix Recommendations

© NewEdge Executive summary Number of Responses – 810 Pullout interesting facts and figures from the chart analysis Generally high levels of satisfaction 90% of respondents agreed that their neighborhoods were excellent or good. 85% of respondents agreed that their quality of life was excellent or good. Among the areas that the city is performing well: garbage, parks, police. Among the areas that citizens would like to see improvement: services to youth / seniors / low-income housing, cable, transportation.

© NewEdge 2010 Citizen Survey

© NewEdge Citizen Survey Opinion

© NewEdge Citizen Survey Opinion

© NewEdge Citizen Survey Opinion

© NewEdge Citizen Survey Opinion

© NewEdge Citizen Survey Opinion

© NewEdge Citizen Survey Characteristics

© NewEdge Citizen Survey Speed of growth

© NewEdge Citizen Survey Feelings of security The average citizen of West Richland feels safer from violent crimes than property crimes; but the average citizen feels safe. 8% of respondents reported that they felt unsafe in violent and / or property crime.

© NewEdge Citizen Survey Feelings of security

© NewEdge Citizen Survey Feelings of security

© NewEdge 2010 City of West Richland 15 Citizen Survey Level of activity

© NewEdge 2010 City of West Richland 16 Citizen Survey Internet activity

© NewEdge Citizen Survey Services

© NewEdge Citizen Survey Services

© NewEdge Citizen Survey Personal contact

© NewEdge Citizen Survey Impressions Courtesy

© NewEdge Citizen Survey West Richland opinion

© NewEdge Citizen Survey Economic impact

© NewEdge 2010 Demographics

© NewEdge Demographics Years in the West Richland Nearly three-fourths (72%) of respondents have lived in West Richland for more than 5 years 8 respondents did not answer this question

© NewEdge Demographics Type of residence Nearly all the respondents (95%) live in a one family house detached. Almost four-fifths (79%) of respondents that reside in a mobile home live in Zone 1 Other responses cited included a 5 th wheel and business as the type of residence.

© NewEdge Demographics Age category This information only collected one response per household, and is therefore not a full representation of the community as a whole.

© NewEdge Demographics Household income About one-in-eight (13%) did not report their household income.

© NewEdge Demographics Race Other responses included American, Cuban, Euro, German, human being, Irish, Martian and mixed. Slightly more than half (58%) of other responses came from Zone 3 respondents. Multiple responses were allowed.

© NewEdge Demographics Level of education

© NewEdge 2010 Appendix Recommendations

© NewEdge Recommendations Reverse ranking scale - 5 is high and 1 is low. Data Validation within spreadsheet. Perform a more focused survey in approximately 1 year in order to gain a triangulated observation of how West Richland has improved since this survey.

© NewEdge 2010 Copyright © 2010 NewEdge Inc. All rights reserved. This document/presentation and its entire content, both physically and intellectually, is the property of NewEdge. It may not be copied, amended or distributed, in any form, without the prior permission, in writing from NewEdge Inc. It may not be shown to any third parties without the express permission of NewEdge Inc. in writing. This document/presentation remains the property of NewEdge Inc. and must be returned upon demand. US head office 1350 Spaulding Avenue Richland WA USA UK head office 18 Petersham Road Richmond London TW10 6UW UK +44 (0)