Working in partnership

Solihull Metropolitan Borough Council and Ian Williams Limited n Chris Poulton –Head of Property Maintenance - Solihull MBC n Jo Whittall –National Maintenance Manager - Ian Williams Ltd n Paul Sanders –Tenant, Shadow Board Member and Vice Chair of the Repairs & Maintenance Policy Panel

Agenda n Background n Drivers for Change n Innovations n Partnering Process n The Benefits n Lessons Learned n Recommendations n Where Next?

Background n Solihull MBC n Ian Williams n The Contract

Drivers for Change n Previous contract experience n Tenant satisfaction levels n Need to reduce costs n Strategic housing options

Innovations n KPI’s and Benchmarking n Appointments n Empowerment n Shared IT

Process n Initial conversation n First strategy meeting n Subsequent strategy meetings n Workshops and joint training n Implementation

Process n Partnering Charter n Problem Resolution Procedure n Process Mapping n Benchmarking and KPI’s n Appointments n Empowerment n Shared IT

The Benefits n Reductions in cost and time n Shared budget and financial management n Reduction in defects n Increased productivity n Introduction of new techniques

Lessons Learned & Recommendations n Shared Goal n Leadership n Open and honest n Commitment

Where Next? n Continuous improvement n New challenges n Sharing experience

Working in partnership