CHAPTER 16 Project Wrap-Up

Introduction Project closure and review deliverables

Types of Project Closure Normal Premature Phase or Stage Perpetual Failed project Changed priority 14–3

Wrap-up Closure Activities 1. Getting final acceptance from the customer. 2. Shutting down resources and releasing to new uses. 3. Reassigning/releasing project team members. 4. Closing accounts and seeing all invoices are settled. 5. Delivering (handing over) the project outcomes and outputs to the customer. 6. Creating a final report and archiving the project library.

Deliverable Acceptance

Creating the Final Report Executive summary Review and analysis Recommendations Lessons learned

Performance Evaluation Post Implementation Review (PIR) Ask for openness Be objective Be future-focused Be positive and negative

Performance Evaluation (cont.) PIR typical contents: Gap analysis Determination of the achievement of the project goals Stakeholder satisfaction Benefit review Areas identified for further development Lessons learned

Performance Evaluation (cont.) Don’t forget: Team evaluation Individual evaluation/s Project Manager evaluation Contractor and Supplier evaluation/s

Lessons Learned (Retrospectives) Use of a facilitator No direct involvement or direct interest in the project. Perceived as impartial and fair. Respect of senior management and other project stakeholders. Willingness to listen.

Lessons Learned (Retrospectives) (cont.) Use of a facilitator (cont.) Independence and authority to report review results without fear of recriminations from special interests. Perceived as having the best interests of the organisation in making decisions. Broad-based experience in the organisation or industry.

Lessons learned (Retrospectives) (cont.) Don’t forget the golden questions What went well? What didn’t go so well? What would you do differently next time?

Project celebration Make sure you celebrate your success at the completion of the project.

Key Terms 360-degree feedback contractor and supplier evaluation deliverable acceptance lessons learned performance reviews project closure retrospectives team evaluation wrap-up activities 14–14