Copyright © 2008, Solbourne Confidential Leveraging UPK 3.1 Content Management and Guided Re-Record Features Terri Oltman, Education Consultant NorCal OAUG January 17th, 2008

2 Copyright © 2008, Solbourne Confidential Agenda About Solbourne What is UPK? Using UPK 3.1 Content Management Features Using UPK 3.1 Guided Re-Record and Translation Features for Upgrading or Globalizing existing UPK Developer content Business Case and Demo Questions and Answers

3 Copyright © 2008, Solbourne Confidential About Solbourne National Consulting Firm Headquartered in Boulder, CO Over 130 Employees Oracle Applications Focused Since 1994 Oracle Certified Advantage Partner – Highest Level Over 260 Oracle Applications Projects – Commercial and Public Sector

4 Copyright © 2008, Solbourne Confidential A Complete Documentation/e-Learning Solution

5 Copyright © 2008, Solbourne Confidential What is UPK? 1.UPK Developer 2.UPK Usage Tracking 3.UPK Developer Recordings Oracle’s User Productivity Kit … … provides a Complete Documentation and Training Solution based on a single-source recording of an Oracle task.

6 Copyright © 2008, Solbourne Confidential What is UPK? UPK Developer  Synchronized software platform for creating and customizing training and documentation content  Recording technology that enables single source content creation by doing the task in the Oracle application

7 Copyright © 2008, Solbourne Confidential UPK Developer

8 Copyright © 2008, Solbourne Confidential UPK Developer

9 Copyright © 2008, Solbourne Confidential UPK Developer - Record and Edit Record UPK Content by pressing the [PRINT SCREEN] key for each action taken in the Oracle application. Use the UPK Developer Topic Editor to edit frames, screens or text. Use the default image editor (MS Paint) to edit the screen image.

10 Copyright © 2008, Solbourne Confidential UPK Developer Recording

11 Copyright © 2008, Solbourne Confidential UPK Developer Editing

12 Copyright © 2008, Solbourne Confidential UPK Deployment Deliverables Business Process Documents Test Scripts Instructor Guides User Guides Job Aids Four Modes of e-Learning – See It, Try It, Know It, Do It (UPK Player)

13 Copyright © 2008, Solbourne Confidential UPK Deployment UPK Player content can easily be deployed to a web server or CD. UPK Player content can be used for Oracle Help File Integration. UPK Player content usage can be tracked.

14 Copyright © 2008, Solbourne Confidential UPK Help File Integration

15 Copyright © 2008, Solbourne Confidential UPK Usage Tracking Allows organizations to measure user competency and user adoption of their organization’s applications. Also used to identify areas in the application where users require additional training and support. (Included with the UPK Developer)

16 Copyright © 2008, Solbourne Confidential UPK Usage Tracking

17 Copyright © 2008, Solbourne Confidential UPK Usage Tracking

18 Copyright © 2008, Solbourne Confidential UPK Developer Recorded Content

19 Copyright © 2008, Solbourne Confidential UPK in the Implementation Lifecycle

20 Copyright © 2008, Solbourne Confidential UPK Upgrade to 3.1 Content Management Features Rapid Re-Record and Translation Features for Upgrading or Globalizing existing UPK Developer Content.

21 Copyright © 2008, Solbourne Confidential UPK 3.1 Content Management Centralized Content Library Sign in, Check-in and Check-out Required Remote users can work online or offline Versioning, Restoring and Administrative Approval Learning Objects can be reused

22 Copyright © 2008, Solbourne Confidential Login and Work Online or Offline

23 Copyright © 2008, Solbourne Confidential Centralized Content Library

24 Copyright © 2008, Solbourne Confidential Check In – Check Out

25 Copyright © 2008, Solbourne Confidential Versioning and Comments

26 Copyright © 2008, Solbourne Confidential Administrative Approval and Workflow

27 Copyright © 2008, Solbourne Confidential UPK 3.1 Rapid Re-Record and Localization Guided Recording feature allows for quick customizing of existing content. Useful for Software Upgrades Instance Changes Translation Localization - Export and Import Custom text with XLIFF Language templates and custom publishing styles provide quick translation and customization to UPK template text

28 Copyright © 2008, Solbourne Confidential Guided Re-record

29 Copyright © 2008, Solbourne Confidential Language Templates & Publishing Styles

30 Copyright © 2008, Solbourne Confidential Localization Process Create a duplicate of all documents to translate Re-record topics to capture screenshots & object names in the target language Export text in Word or XLIFF format Translate external content and custom text Import text

31 Copyright © 2008, Solbourne Confidential UPK 3.1 Case Business Case Mid-sized commercial client preparing to implement Oracle EBS in North America and Mexico Does not have an in-house training or documentation team Requires rapid development of training and documentation material in both English and Spanish Requires consistent training across geographically dispersed locations

32 Copyright © 2008, Solbourne Confidential UPK 3.1 Case Business Case – Solution Partnered with Solbourne to use existing business process documentation and UPK services Used Guided Re-Record features to quickly customize content Used UPK publishing styles and language templates to publish eLearning and print documentation in English and Spanish Has a consistent one source training message that is available across all locations and regions

33 Copyright © 2008, Solbourne Confidential UPK Business Process English

34 Copyright © 2008, Solbourne Confidential UPK Business Process Spanish

35 Copyright © 2008, Solbourne Confidential Questions and Answers Key contact information: Terri Oltman, Education Consultant (303) Kevin Burgess, Account Manager (480) For more information Go to