High Impact Learning Maps Strategy & Framework for Producing High Impact Results from Learning Dave Basarab, Director Employee Development Pitney Bowes Global Mailstream Solutions September 2005

The Five Elements of a Learning Capable Organization Needs Driven Delivery. Learning Transfer System. Multi-tiered Delivery Approach. High Impact Learning Process. Success Case Evaluation. July 2005

Survey question 1 What percentage of training “sticks” and leads to performance improvement on-the-job? 5% - 12% 12% - 15% 15% - 20% Greater than 20% July 2005

High-Impact Learning Process Clarify Overall Business Goal Linkage Copyright, The Learning Alliance & Advantage Performance Group – used with permission July 2005

High Impact Learning Map CAPABILITY PERFORMANCE RESULT Skills & Knowledge Critical Behaviors Individual Results Department Goals Provided to the learner from training Observable actions Behaviors Key Tasks What results will the behaviors provide? Outcome produced from change in behaviors. Copyright, The Learning Alliance & Advantage Performance Group – used with permission July 2005

High-Impact Learning Process Prepare Facilitators to Leverage Impact Maps During Program Clarify Overall Business Goal Linkage Educate and Engage Managers Facilitate Impact Map Dialogue Between Managers & Learners Copyright, The Learning Alliance & Advantage Performance Group – used with permission July 2005

Survey question 2 What kind of trainees are typical at your company? July 2005

High-Impact Learning Process Prepare Facilitators to Leverage Impact Maps During Program Clarify Overall Business Goal Linkage Educate and Engage Managers Facilitate Impact Map Dialogue Between Managers & Learners Conduct Learning Program Intervention Clarify Overall Business Goal Linkage Learners Identify On-Job Learning Application Obstacles Learners prepare Action Plan (based on impact map) Copyright, The Learning Alliance & Advantage Performance Group – used with permission July 2005

High-Impact Learning Process Prepare Facilitators to Leverage Impact Maps During Program Clarify Overall Business Goal Linkage Educate and Engage Managers Facilitate Impact Map Dialogue Between Managers & Learners Conduct Learning Program Intervention Clarify Overall Business Goal Linkage Learners Identify On-Job Learning Application Obstacles Learners prepare Action Plan (based on impact map) Help Manager Understand and Plan to Address Performance Obstacles Managers Provide Ongoing Coaching and Support Measure Effectiveness and Impact with Success Case Study Manager & Learner Discuss Action Plan and Set Objectives Other Resources Copyright, The Learning Alliance & Advantage Performance Group – used with permission July 2005

The Five Elements of a Learning Capable Organization Needs Driven Delivery. Learning Transfer System. Multi-tiered Delivery Approach. High Impact Learning Process. Success Case Evaluation. July 2005