Be Our Guest! Customer Service Skills. 2 If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer.

Slides:

Advertisements

Similar presentations

Front of the House Leadership and Teamwork. Copyright Copyright © Texas Education Agency, These Materials are copyrighted © and trademarked as the.

Advertisements

The Cornerstone of Restaurant Operations. Copyright © Texas Education Agency, These Materials are copyrighted © and trademarked as the property.

Be Our Guest! customer service skills

Front-of-the-House.  Customer service very important to restaurant business  Customers expect skilled and friendly service, consistency and clean atmosphere.

Connecting Education and Employment. Copyright © Texas Education Agency, These Materials are copyrighted © and trademarked ™ as the property of.

Are You a Cook or a Culinarian?. Copyright Copyright © Texas Education Agency, All rights reserved. Copyright © Texas Education Agency, These.

TABLE SETTINGS, ETIQUETTE AND PRESENTATION. COPYRIGHT Copyright © Texas Education Agency, All Rights Reserved. Copyright © Texas Education Agency,

WHERE SHALL WE EAT? CULINARY DINING CONCEPTS. COPYRIGHT Copyright © Texas Education Agency, These Materials are copyrighted © and trademarked ™

 Service : activity done for another person  Hospitality is the business of satisfying people’s needs  Customer Service : total customer experience.

FOUNDATIONS OF SAFE FOOD PURCHASING, RECEIVING AND STORAGE.

Setting Tables with Service and Style. Copyright Copyright © Texas Education Agency, All rights reserved. Copyright © Texas Education Agency, 2012.

Food Truck Design Project Building Teamwork. COPYRIGHT Copyright © Texas Education Agency, All rights reserved. Copyright © Texas Education Agency,

Culinary Kitchen Math Calculations. Copyright Copyright © Texas Education Agency, These Materials are copyrighted © and trademarked ™ as the property.

Be Our Guest! Customer Service Skills Culinary Arts.

Hotel Marketing and Communication The Cornerstones.

Point-of-Sale Systems in the Foodservice Industry Culinary Arts, Restaurant Management.

Get That job! Résumés, Portfolios and Interview Skills Travel and Tourism Management.

Travel and Tourism Management GOAL!. Copyright © Texas Education Agency, These Materials are copyrighted © and trademarked ™ as the property of.

21 st Century Employability Skills Principles of Hospitality and Tourism.

Hotel Technology Tools

Culinary Arts Successful Culinary Lab Management Guidelines.

NOTE: To change the image on this slide, select the picture and delete it. Then click the Pictures icon in the placeholder to insert your own image. LAWS.

Culinary Arts Global Cultures and International Cuisines.

Marketing Techniques for the Hospitality Industry Hospitality Services.

Client Retention: Services, Techniques and Resources Practicum in Human Services.

What Would You Do? ETHICAL BEHAVIOR STANDARDS Practicum In Culinary Arts.

Famous Chefs and Entrepreneurs in the Food Industry Culinary Arts.

Importance of Customer Service! How does customer service affect business and success?

BUSINESS FINANCES IN HOSPITALITY AND TOURISM Practicum in Culinary Arts and Practicum in Hospitality Services.

Recipe for Success: Breaking Down Standardized Recipes

Payment Options and Exchange Rates Travel and Tourism Management.

Let’s Work It Out – Applying Conflict Resolution Skills Hospitality Services.

1 Copyright © Texas Education Agency, All rights reserved.

Client ConsultationClient Consultation Cosmetology II.

Service Service Service. Quality customer service is very important to a restaurant business. ◦Gives the reputation to a business. ◦What is reputation?

Restaurant Management Math + Science = Quality Food.

THE BALANCING ACT MANAGING A CAREER AND FAMILY RESTAURANT MANAGEMENT.

Copyright © 2014 The Culinary Institute of America. All rights reserved. Chapter 1 The Principles of Remarkable Service.

Customer Service Chapter 10. Importance of Customer Service Service is what restaurant and foodservice employees provide. – Measured by how well everyone.

Investigating Food Science Professions Ensuring a nutritious, safe and abundant food supply.

Copyright Copyright © Texas Education Agency, These Materials are copyrighted © and trademarked ™ as the property of the Texas Education Agency.

Fill in the blanks: 1. I hate when restaurants_____________ 2. I love when restaurants______________ Copyright © Texas Education Agency, All rights.

Restaurant Management. Copyright © Texas Education Agency, These Materials are copyrighted © and trademarked ™ as the property of the Texas Education.

Name your favorite place(s) to eat and why. (do not just write because it is good, be more descriptive!) Bellringer.

Front of the House Leadership and Teamwork. Front of the House Definition Employees 2.

Bellringer McDonald’s will soon serve breakfast all day beginning October 6 th. What are your thoughts on this? Is this a good business decision? Why or.

Budgeting and Forecasting: Maximizing Profits Restaurant Management.

Write a paragraph discussing what customer service means to you. Please provide examples. (minimum of 5 sentences) Journal Entry Example Date: 8/30 Title:

Building Teamwork Food Truck Design Project

Hospitality Services: Professional Customer Service

Be Our Guest! Customer Service Skills Culinary Arts.

Business Finances in Hospitality and Tourism

Be Our Guest! Customer Service Skills

The Importance of Customer Service Skills

Communication and Telephone Strategies

Customer Service The Cornerstone of Restaurant Operations.

21st Century Employability Skills

Famous Chefs and Entrepreneurs in the Food Industry

Marketing Strategies for Your Restaurant

Every Customer Counts New Employee Training.

Global Cultures and International Cuisines

Front of the House Leadership and Teamwork.

It’s All About Customer Service

The Marketing Plan for Business Success

Culinary Kitchen Math Calculations

What Would You Do? Ethics in Restaurant Management.

What Would You Do? Ethics in Culinary Arts.

Recipe for Success: Breaking Down Standardized Recipes

Hospitality Services: Professional Customer Service

Let’s Work It Out – Applying Conflict Resolution Skills

Presentation transcript:

Be Our Guest! Customer Service Skills

2 If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours. -Ray Kroc The total customer experience with that business CUSTOMER SERVICE Copyright © Texas Education Agency, All rights reserved.

3 AppearanceBenefits AttitudeGoals Quality Service Copyright © Texas Education Agency, All rights reserved.

Appearance ›Hygiene –Hair –Hands and nails ›Jewelry ›Uniform 4 Copyright © Texas Education Agency, All rights reserved.

Attitude ›Be someone who is: –Friendly and cheerful –Positive –Shows courtesy to customers –Takes pride in their work –Willing to please the customer 5 Copyright © Texas Education Agency, All rights reserved.

Benefits ›Enhanced business reputation ›Improved customer satisfaction ›Increased profits ›Greater customer loyalty ›Positive work environment ›Reduced marketing costs 6 Copyright © Texas Education Agency, All rights reserved.

Goals ›Display courtesy, respect and friendliness ›Greet customers immediately upon arrival ›Make the customer feel welcome ›Set the stage for a pleasant dining experience 7 Copyright © Texas Education Agency, All rights reserved.

8 Beauty and the Beast Be Our Guest! (click on link) Copyright © Texas Education Agency, All rights reserved.

Questions? 9 Copyright © Texas Education Agency, All rights reserved.

References and Resources Book: ›Remarkable service: a guide to winning and keeping customers for servers, managers and restaurant owners. (2009). Hoboken, NJ: John Wiley & Sons. Images: ›Microsoft Office Clip Art: Used with permission from Microsoft Textbooks: ›Culinary essentials. (2010). Woodland Hills, CA: Glencoe/McGraw Hill. ›Foundations of restaurant management & culinary arts: Level one. (2011). Boston, MA: Prentice Hall. ›Reynolds, J. S. (2010). Hospitality services: Food & lodging. Tinley Park, IL: Goodheart-Wilcox Company. Website: ›Ray Kroc Restaurant Chains ›Texas A & M Agrilife Extension Online courses and programs For everyday people interested in learning more about a variety of topics YouTube(tm) video: ›Beauty and the Beast - Be Our Guest Be Our Guest song from Beauty and the Beast 10 Copyright © Texas Education Agency, All rights reserved.