Copyright Safety Operating Systems 2008 TRAINING AUDITS AND SMS By: Captain Jack Casey, FRAeS Chief Operating Officer Safety Operating Systems, LLC

Copyright Safety Operating Systems Managing Safety Safety Management Systems –ICAO –IATA IOSAIOSA –TC –FAA –CAA UK

Copyright Safety Operating Systems Safety Management System The purpose of a safety management system is to provide a systematic way to control risk and to provide assurance that those risk controls are effective Introduction to Safety Management Systems April 18 & 19, 2007

Copyright Safety Operating Systems AC

Copyright Safety Operating Systems AC A NPRM requiring SMS is expected in 2008

Copyright Safety Operating Systems AC SMS and business considerations are compatible not competitive

Copyright Safety Operating Systems AC SMS concentrates on process

Copyright Safety Operating Systems ICAO Annex 6 Requirements “…a safety management system acceptable to the State of the Operator that, as a minimum: –identifies safety hazards; –ensures that remedial action necessary to maintain an acceptable level of safety is implemented; and –provides for continuous monitoring and regular assessment of the safety level achieved.” –…and, aims to make continuous improvement to the overall level of safety (proposed amendment)

Copyright Safety Operating Systems Annex 6 requirements (cont.) “An accepted safety management system shall clearly define lines of safety accountability throughout the operator’s organization, including a direct accountability for safety on the part of senior management.”

Copyright Safety Operating Systems IATA (7) External Audits. External audits of the SMS may be conducted by the regulator (FAA), code-share partners, customer organizations, or other third parties selected by the operator. These audits not only provide a strong interface with the oversight system (SMS-O) but also a secondary assurance system. Organizations may elect to have third-party audits of their SMS from organizations such as the IATA or other consultant organizations. AC

Copyright Safety Operating Systems Auditing Internal –Interdepartmental –Regular Interval –Vendor Are they maintaining North American Airlines standards?Are they maintaining North American Airlines standards? External –DOD –IOSA –ATOS –SOS

Copyright Safety Operating Systems IOSA ORG - Organization FLT -Flight DSP -Dispatch CAB -Cabin MNT -Maintenance SEC -Security GRH -Ground Handling CGO -Cargo

Copyright Safety Operating Systems Auditing Helps Maintain Standards Good audits can help maintain good standards Good standards help maintain good safety

Copyright Safety Operating Systems Safety Culture Top management shall promote the growth of a positive safety culture through: 1) publication of senior management’s stated commitment to safety to all employees; 2) visible demonstration of their commitment to the SMS; 3) communication of the safety responsibilities for the organization’s personnel; 4) clear and regular communication of safety policy, goals, objectives, standards, and performance to all employees of the organization 5) an effective employee safety feedback system that provides confidentiality as is necessary; 6) use of a safety information system that provides an accessible efficient means to retrieve information; and 7) allocation of resources essential to implement and maintain the SMS. AC

Copyright Safety Operating Systems Safety Culture Philosophy – –What we think about it Policy – –What we do Procedure – –How we do it Practice – –Doing it

Copyright Safety Operating Systems Safety Culture What is the culture of the airline that loaded this?

Copyright Safety Operating Systems Likelihood vs. Severity AC

Copyright Safety Operating Systems Likelihood vs. Severity How likely is the risk to occur? How severe is the risk?

Copyright Safety Operating Systems Likelihood vs. Severity Not likely but severe

Copyright Safety Operating Systems Document and Implement Documented and implemented – –Written and accomplished Documented not implemented – –Written but not accomplished Implemented not documented – –Accomplished but not written

Copyright Safety Operating Systems Advantages to SMS and TRAINING A better running operation A safer operation A more efficient operation A more adaptive operation An operation more focused on the future than the past

Copyright Safety Operating Systems 2008

23 Change In FAA Oversight More internal checking/auditing required Canadian model Commitment to SMS by last and acting Administrators EASA

Copyright Safety Operating Systems Summary Safety expectations are rising The industry has a very good safety record, however, it must get better Safety programs must make business sense – –Risk vs. reward – –Severity vs. likelihood

Copyright Safety Operating Systems Summary Risks must be managed Managing risks is difficult –Balance mitigations –Effectiveness –Cost

Copyright Safety Operating Systems Summary Losses are much more expensive than the direct cost

Copyright Safety Operating Systems Summary Good Emergency Response Plans are essential SMS is a very good proactive program to reduce risks Audits of Training are good proactive methods to increase Safety and efficiency.

Copyright Safety Operating Systems Questions/Comments?

Copyright Safety Operating Systems Operational Training & Safety Solutions