THE JOHARI WINDOW A MODEL FOR GIVING AND RECEIVING FEEDBACK SELF AWARENESS FEEDBACK SELF DISCLOSURE SHARED DISCOVERY SELF DISCOVERY

A MODEL FOR GIVING AND RECEIVING FEEDBACK The Johari Window model was devised by American psychologists Joseph Luft and Harry Ingham in 1955, while researching group dynamics at the University of California Los Angeles.

A MODEL FOR GIVING AND RECEIVING FEEDBACK The process of giving and receiving feedback is one of the most important concepts in training. Through the feedback process, we see ourselves as others see us. Through feedback, other people also learn how we see them.

Johari Window Private Arena Blindspot Unknown Known to Unknown to Self Self F E D B A C K Arena Blindspot Known to Others Unknown SELF DISCLOSURE Private Unknown

ARENA KNOWN TO SELF AND OTHERS The first pane represents the things that I know about myself and about which the group knows about me. It is demonstrated by free and open exchanges of information between myself and others. The pane will increases in size as the level of trust increases between individuals or between an individual and the group. Characterised by openness & honesty, working together The larger this area, the more ‘available’ the person is

Private: known to self /unknown to others Hidden Area/PRIVATE contains information that I know about myself but the group does not know. I keep these things hidden from them. I may fear that if the group knew my feelings, perceptions, and opinions about the group or the individuals in the group, they might reject, attack, or hurt me.

Blind spot: known by others not by me The Blind Spot pane contains information that I do not know about myself but members the group may know. There are aspects of my communication that I may be unaware of . The people in the group learn this information from my verbal cues, mannerisms, the way I say things, or the style in which I relate to others. This area can be ‘discovered’ in groups, where we may be under scrutiny This can be simple information, for example having a tendency to dominate in meetings

Unknown to me and others The last pane, the Unknown, contains things that neither I nor the group knows about me. I may never become aware of material buried far below the surface in my unconscious area. Self & Others may discover new behaviours or motives that pre-existed out of awareness, although the potential was always there for example you may discover your ability to act calmly & efficiently in an emergency situation The group and I may learn other material, though, through a feedback exchange among us.

Feedback…. …communicating to a person or a group about how his/ her/ their behaviour has affected us or other people.

Feedback is useful if…. It describes what a person is doing rather than placing a value on it It is specific rather than general It is directed toward behavior which the receiver can do something about It is well-timed It is asked for rather than imposed It is checked to ensure clear communication