StarCenter GEORouting June 2015

StarCenter GEORouting – “What is it?” This feature provides a high degree of flexibility in that administrators can create system entries that will deliver a match to a partial or full 10-digit number, routing those calls to a specific Destination as defined (different call treatment for specific callers). This feature is commonly referred to as Geographic routing (also called georouting, position-based routing, or area based routing) The system can be configured to use a mix of NPA (Area Code – Numbering Plan Areas), NPA / NXX (Area Code / Exchange (CO)) or the full 10-digit number. For example 941, ,

StarCenter GEORouting – “NANP Explained” North American Numbering Plan The North American Numbering Plan (NANP) governs the management of telephone numbers for the Public Switched Telephone Networks in North America (Canada, USA, Caribbean, and territories) within the international country code prefix '+1'. North American phone numbers are in the format (where N is any digit from 2-9, and X from 0-9): NPA-NXX-XXXX NPA identifies the 3-digit Numbering Plan Area (Area Code) NXX identifies the Central Office (aka. Exchange) within the NPA XXXX identifies the Station within the NXX (Note) AT&T developed the North American Numbering Plan in 1947 to simplify and facilitate direct dialing of long distance calls. Implementation of the plan began in 1951

✓ In the Knowledge Base. Search “GEORouting” etc ✓ In the StarCenter Configuration Guide available in the Knowledge Base StarCenter GEORouting – “Where can I get details?”

✓ Route all Florida Area Code calls to a Florida Queue ✓ Route Exchange Code 234 (Venice, FL) calls to a Venice FL Queue ✓ Route CallerID to a VIP Queue ✓ Route all other calls to the Primary Queue StarCenter GEORouting – Example use case

Florida Area Codes - NPA VIP Call (CallerID) All other calls StarCenter An Inbound Contact Center Solution Florida Q Venice FL Q VIP Q Primary Q (Venice Florida) NPA / NXX

StarCenter GEORouting – Portal Setup (example use case) For full setup details review the StarCenter Configuration Guide available in the Knowledge Base at Example use case below shows all Florida Exchange codes routing to a Florida Q, routing to a Venice FL Q, routing to a VIP Q. All other calls route to the Primary Q