GREENING MAGGIE’S FLOWER SHOP PRESENTED BY THE NINJA PROS May 22, 2010 Tom Fisher, Jacqueline Clarke, Karen Lynn, Adhiti Naik, Maggie Leung and AJin Lim

NINJA PROs 2 Table of Contents Scope………………………………………………………………………………… Project Lifecycle………………………………………………………………… Stakeholder Analysis…………………………………………………………. Communication Plan…………………………………………………………. Responsibility Assignment Matrix……………………………………… WBS…………………………………………………………………………………. Schedule, Cost Baseline and Investment S Curve………………. Risk Management Plan……………………………………………………… Quality Management Plan………………………………………………… Closure & “Green” Opening………………………………………………. Addendum………………………………………………………………………..

NINJA PROs 3 Scope

NINJA PROs 4 Assumptions Maggie’s Flower Shop Before Upgrades Single stand-alone structure No landscaping outside Five-car parking lot in the front for deliveries Store Space is 20ft x 20ft Twelve 2ft x 4ft fluorescent fixtures lighting the main part of the flower shop Bathroom contains incandescent light “Exit” signs are incandescent Single bathroom with one toilet/sink with no window - fan for ventilation Single work sink in the back for working with flowers Three refrigerators, one display refrigerator in the front area with and one walk in refrigerator in the back Both refrigerators have power outlets feeding them with enough wattage to be legal. The third refrigerator is a small one for food. It is old i.e. not energy star certified

NINJA PROs 5 Project Lifecycle Lifecycle Approach: Iterative Process Initiation Planning Execution, Monitor & Control Closure Team Charter Project Charter Sponsor Approval Certification Requirements Defined

NINJA PROs 6 Team Charter Team: Ninja Pros Team Duration: 5 weeks (24 Apr to 22 May 2010) Member NameRole Phone Maggie LeungSponsor Tom FisherProject Manager Jacqueline ClarkeStakeholder A Jin LimStakeholder Adhiti NaikStakeholder Karen LynnStakeholder Mission/goals (include project assignment goals, group process goals, and quality level goals): Convert existing flower shop to Bay Area Green Program standards and green certified. Values (include strengths/weaknesses/areas members want to develop): Hold each person equally accountable. Be honest up front. Open communication and group consensus. Team work. Administrative guidelines Make all 5 classes. Communicate documents via or the Wiki Meet after class to check-in 15 minutes after class to prep for the week; Skype on 8-9pm. Be on time. Everyone presents at one point. Common team workbook. PROJECT TEAM CHARTER TEMPLATE

NINJA PROs 7 Team Charter continue Ground Rules (include meeting schedule, attendance expectations, agenda, communication methods): If sick, notify the rest of the group. Communicate if have to shift workload. Decision guidelines: Group consensus: use voting Agree, Live with it, Disagree. Have a 2/3 consensus. Devil’s advocate = Project Manager. Ask “Why” to get to root cause. Meeting guidelines Check in to determine if additional time is needed Have project manager act as time keeper during meeting. Project Manager tracks/updates project timeline. Modify documents: figure the Wiki tools and use to track revisions. as needed.

NINJA PROs 8 Stakeholder Analysis Name Needs or Expectations Sponsor and Owner Project within budget, time and specifications Successful certification of the project and opening Long-term cost savings More Customers and increased foot traffic Shop Employees Functional facility Knowledgeable operating a green business Subcontractors Specifications are on target with the Bay Area Green Business requirements Ensure within budget and timeline Team Members/Consultants Project on time and budget Successful certification of the project and opening Deliverables on time Both Sponsor and Owner satisfied with end results Bay Area Green Businesses Word of mouth marketing from one green business to another Increase green business awareness Customers Flowers at a good price and quality

NINJA PROs 9 Communication Plan SponsorOwner Project Manager Team Members Sub- Contractors Frequency Communication Method Delivery Format Project Charter RR, IOO-Once Phone, , meeting MS Word Doc Project Scope SSOO-Once Phone, , meeting MS Word Doc WBS SI, SO, I, R Once Phone, , meeting MS PP Chart Project Schedule SI, SI, R IOngoing Phone, , meeting MS Project Cost Baseline SI, SI, R - Milestone Based Phone, , meeting MS Excel Risk Mgt. Plan RRI, RO-Ongoing Phone, , meeting MS Word Status Report RRI, ROIWeekly , meetingMS Excel QA Report RROOS Milestone Based , meetingMS Word O=Owner I=Input R=Reviewer S=Sign-off

NINJA PROs 10 SponsorOwner Project Manager Team Members Sub- Contractors Frequency Communication Method Delivery Format Procurement Plan RROI- Milestone Based , Meeting MS Word Doc Responsibility Matrix --ORROngoing , MeetingMS Excel Communication Plan --OI-Once Phone, , Meeting MS Word Lessons Learned IIORIOngoing Phone, , Meeting MS Word Project Plan Review SSO, RI-Once Phone, , Meeting MS Word Final Sign-off SSOI-OnceMeetingMS Word Communication Plan continue O=Owner I=Input R=Reviewer S=Sign-off

NINJA PROs 11 Responsibility Assignment Matrix

NINJA PROs 12 Greening of Maggie’s Flowers Initiation & Planning (1 month) Team Charter Project Charter WBS Vendor Selection Project Schedule Estimate Costs Responsibility Assignment Matrix Program Enrollment “Do It Yourself”/Handyman Monitoring & Controlling Approval & Closure (1.5 months) Vendor Contracts, Schedule & Installations Execution (2 months) Schedule Green Business Audits Sign-off by Auditors per Checklist Area Risk Analysis Communications Plan Sponsor Approval Stakeholder Analysis Work Breakdown Structure

NINJA PROs 13 Schedule & Cost Baseline

NINJA PROs 14 Investment by Phase (S curve)

NINJA PROs 15 Risk Management Plan

NINJA PROs 16 Quality Management Plan

NINJA PROs 17 Closure & “Green” Opening

NINJA PROs 18 Addendum