Customer Billing Education Package Physical and Virtual Collocation

Interconnection Services Issue 1 date 9/03 2 Collocation Billing-General Information –Application charges are billed when the Application Response is sent to the customer. Initial, Subsequent, Caged, Cageless, Minor, Simple, Intermediate, Cost Planning Co-Carrier Cross Connect, Power Reduction only, Administrative only –Space Preparation/Firm Order Processing charges are billed when the Firm Order is bonafide and may include cable installation and cable records fee Cost associated with surveys, design, modifications, building support systems - Monthly recurring charges are billed when the status is Space Ready or Space Accepted, in the event the CLEC has not accepted space in 15 calendar days, billing begins at the space ready date - Power, Floor Space, Cable Support, Access Cards/Keys, CO Modification - Final billing/True-up charges at the completion of the site are billed at Firm Order Complete date for any close out one time charges and to correct any recurring charges

Interconnection Services Issue 1 date 9/03 3 Collocation Billing begins with a bonafide application fee for caged or cageless space in the Central Office BellSouth Central Office Billing continues with bonafide Firm Order Fee/Space Preparation Fee Billing goes from Firm Order Bonafide to Space Ready/Space Accepted monthly recurring fees Billing of nonrecurring charges end with true-up charges for the completed project, unless the site is augmented at a future time

Interconnection Services Issue 1 date 9/03 4 Sample of Collocation Rate Elements

Interconnection Services Issue 1 date 9/03 5 Collocation CABS Bill Sample BILL PAGE 10/17 - SECTION 1/2 954 C01 XXXX XXX 12/03/02 14:10:25 ACCT CMND BDT 11/01/02 INV BILL NO 954 C01-XXXX XXX INVOICE NO C01XXXXXXX-XXXXX BILL DATE NOV 01,2002 ACNA XXX PAGE 14 ______________________________________________________________________________ * * * DETAIL OF OTHER CHARGES AND CREDITS * * * BIP AMOUNT ___ ______ OCT SO RQXXXXXX PON XXXXXXXXXXX PE1BA 1 PHYSICAL EXPANDED INTERCONNECTION SERVICE, APPLICATION FEE, MANUAL3, PIU 0 PLU 100 LOCAL -FL-EC 5191 PE1SJ 1 PHYSICAL COLLOCATION, SPACE PREPARATION, FIRM ORDER PROCESSING FEE PIU 0 PLU 100 LOCAL- FL - EC ,211.00

Interconnection Services Issue 1 date 9/03 6 Collocation CABS Bill Sample (cont.) CHARGE FOR ACCESS SERVICE ADDED FROM OCT THRU OCT PE1PJ 100 PHYSICAL EXPANDED INTERCONNECTION SERVICE, FLOOR SPACE, BILLING, PROXY PIU 0 PLU 100 LOCAL - FL - EC PE1C3 45 PHYSICAL EXPANDED INTERCONNECTION SERVICE, CABLE RECORDS FEE PER DS3 PIU 0 PLU 100 LOCAL - FL - EC , ONE-TIME CHARGE FOR AEH 28 ADDITIONAL ENGINEERING HOURS INTRASTATE – FL- EC 51911, NET EFFECT OF SO RQXXXXXX PON XXXXXXXXXXX PER MONTH FRACTIONAL ONE-TIME BILLED AMOUNT TOTAL - FL - EC , , ,382.65

Interconnection Services Issue 1 date 9/03 7 Collocation Billing-Frequently Asked Questions What are my applicable rates for specific USOC’s? -Each contract has it’s own rates found on the contract database website -The Standard Agreement’s rates are also listed on the website I’ve reduced my floor space & power, why hasn’t the reduction been applied to my bill? -Applications to reduce floor space or power require a Reduction form signed by the CLEC and BellSouth indicating work has been done and the reduction date to use How soon will I see charges on my bill after submitting an application? -Collocation bills the 1 st bill period of every month. Depending upon receipt date of bonafide application and firm order and space ready/space accept date, the charges could appear within the next three bill cycles How are Additional Engineering Hours calculated and determined? -Contract and Tariff rates are charged for the first half hour and a lower rate for each additional half hour -AEH is billed at completion of the project or at Space Ready for Virtual collocation -It may include charges for meetings, calls, site visits and equipment inventory