Glasgow University Staff Survey 2012 Arts College Presentation Ian Black, HR Director University of Glasgow

GU Response Rates by College/US Population as at March 2012 – Base: 5,144; reduced from 6,056 to exclude: invigilators; adult education lecturers; tutors etc – Response: 1,780 (33%) Date tbiGU 2012 staff survey - Arts College2 CollegeResponsePopulationResp. Rate 01.Arts % 02.MVLS % 03.Science & Eng % 04.Social Sciences % 05.University Services % 99.Not Disclosed55-- University Total %

GU Response Rates by Gender & Job Family CategoryResponsePopulationResp. Rate Male % Female % Not Disclosed120-- University Total % 1. R&T % 2. MPA % 3. Tech % 4. Ops % 5. Clinical % 99.Not Disclosed55-- University Total % Date tbiGU 2012 staff survey - Arts College3

Arts – Response by School etc. Date tbiGU 2012 staff survey - Arts College4 SchoolSample nPopulation N% response Crit Studies Cult & Cr Arts Humanities SMLC College Admin Not Disclosed31

College Response by Gender & Job Family Date tbiGU 2012 staff survey - Arts College5 Arts CollegeResponsePopulationResp. Rate Male % Female % Not Disclosed20-- ArtsTotal % R&T % MPA398347% Tech3933% Ops1-- Clinical1-- Not Disclosed8-- Arts Total %

10 question items used as GU KPIs Date tbiGU 2012 staff survey - Arts College6 KPI Question ItemMeasure (%) KPI 1: Understanding of team aimsVG + Good + Satis KPI 2: Understanding of performance expectationsVG + Good + Satis KPI 3: How often praised for a job well doneAt least 6 monthly KPI 4: How often do you discuss with manager how to improve working practices At least annually KPI 5: How often given performance feedbackat least annually KPI 6: How good are communications within your work teamEx + Good + Satis KPI 7: how good are communications with other teams in School/RI/SEx + Good + Satis KPI 8: How well are GU-wide changes communicated?Ex + Good + Satis KPI 9: I enjoy working in the UniversityStr Agree + Agree KPI 10: I feel loyal and supportive to the UniversityStr Agree + Agree

Average of all GU KPIs 1-10 Date tbiGU 2012 staff survey - Arts College7 **Heterosexual/straight and LGBT, as worded in the questionnaire *Disability Reported or No Disability Reported

Average of all Arts College KPIs 1-10 Date tbiGU 2012 staff survey - Arts College8

KPI 1: Understanding of team aims (VG + G +S) Date tbiGU 2012 staff survey - Arts College9

KPI 2: Understanding of performance expectations (VG + G +S) Date tbiGU 2012 staff survey - Arts College10

KPI 3: How often praised for a job well done (at least 6-monthly) Date tbiGU 2012 staff survey - Arts College11

KPI 4: How often discuss working practice (at least annually) Date tbiGU 2012 staff survey - Arts College12

KPI 5: How often given performance feedback (at least annually) Date tbiGU 2012 staff survey - Arts College13

KPI 6: How good are communications within work team (Ex + G + Satis) Date tbiGU 2012 staff survey - Arts College14

KPI 7: How good are communications with other School/RIs? (E+G+S) Date tbiGU 2012 staff survey - Arts College15

KPI 8: How well are GU-wide changes communicated? (Ex + G + Satis) Date tbiGU 2012 staff survey - Arts College16

KPI 9: I enjoy working in the University (SA + A) Date tbiGU 2012 staff survey - Arts College17

KPI 10: I feel loyal and supportive to the University (SA + A) Date tbiGU 2012 staff survey - Arts College18

HSE Stress Measurement Tool - Findings

HSE UK benchmark for work-related stress Classifications are derived from HSE survey of 136 UK organisations ( ), using their methodology – 35 questions measure 7 key work design factors – scored 1-5; 5 is least stress HSE “traffic light” scoring scheme for 7 factors Date tbiGU 2012 staff survey - Arts College20 ColourCommentRange of UK benchmark Doing very well - need to maintain performanceAt or above 80 th percentile Good, but need for improvement. 50 th - 80 th percentile Clear need for improvement.20 th – 50 th percentile Urgent action neededBelow 20 th percentile

HSE benchmark factors for work-related stress Date tbiGU 2012 staff survey - Arts College21 RedYellowAquaGreen Factor (stressor) Less thanBetween Greater than 1. Demands: workload, work patterns and the work environment Control: how much say staff have in the way they do their work Support: encouragement, sponsorship, resources provided by: a. The organisation and line management b. Colleagues Relationships: promoting positive working to avoid conflict and dealing with unacceptable behaviour Role: whether staff understand role within organisation and whether the organisation ensures they do not have conflicting roles Change: how organisational change (large or small) is managed and communicated in the organisation

HSE Scores: GU2012 by Gender, Job Family Date tbiGU 2012 staff survey - Arts College22 Notes Stress FactorGU2012GU MGU F1.R&T2.MPA3.Tech4.Ops5.Clinic 1.Demands Control a.Managers' Support b.Peer Support Relationships Role Change

HSE Scores for Arts College against All Colleges Date tbiGU 2012 staff survey - Social Science College23 Stress FactorGU2012All Colleges1.Arts 1.Demands Control a.Managers' Support b.Peer Support Relationships Role Change