Comprehensive Program Review January 18, 2013

 Promotions/staff retention  Employee “Think Tank 2” session completed  Focus on employee wellness  Three Monitorings in 2012 – of which 2 yielded consecutive “Zero” deficiencies  Significant Strengths  Community Relations / Training with FCI Berlin  Community Relations / Partnership with HCH  Strengths  Vocational Training / Interns  Communication / Relationship with USPO  Facility / Appearance & Cleanliness  Recipes for Success Culinary Arts Training  Staff Training / Emerging Leaders Program  Work with USPO & FCI Berlin past & future  Up and running on Secure Manage for all resident accountability & case notes & Shift logs (slowly but surely eliminating paper while creating more effective information sharing)  Facility – new boiler & continued praise from FBOP for having a clean facility  FBOP Regional Safety Administrator inspected the facility & gave high praise.  Interns from St. Anselm College – maintaining a great relationship and looking to expand the services they provide our residents.

 Provided training & assistance to new staff at other programs & also provided assistance to other programs that were short staffed.  Staff Appreciation Party  Ernie Goodno continues to meet with City officials to maintain a positive image within the community  Provided gifts, food & extended visiting hours for residents on holidays  Ernie Goodno on the “Best Practices Working Group” with Dismas Charities  Health Care for the Homeless – Conducts wellness classes at Hampshire House on a quarterly basis for residents  Health Care for the Homeless – Provided free flu shots for residents and staff  Maintaining Utilization levels working with FBOP and USPO  Book Drive – improved reading agenda for program  Increased volunteerism within the community  The Hampshire House Program was awarded the CRJ CEO Award for 2012

 Continue to develop relationship with FCI Berlin and conduct training sessions in partnership with USPO  Train USPO on how to prep their cases for RRC placement  Continue to develop understanding and use of Secure Manage system  St. Anselm Interns improved trainings with residents to provide improved computer and social skills  Increase volunteerism within the community

STAFFING Staff Turnover Rates Performance Evaluations Staff Training

 Last CPR (September 2011 – February 2012), the turnover rate was 24% (decrease of 0.9%) Data obtained from HR Turnover Report

Data obtained from HR Personnel Summary MonthFTPT June 00 July 00 August 00 September 00 October 00 November 00 Average00  Last CPR (September 2011 – February 2012), averaged 1 overdue FT performance evaluation (decrease of 1)

Data obtained from MMRs and HR Personnel Summary

PROGRAMMING Utilization Successful Completions Completion with: o Employment o Permanent housing

 Current utilization rate is %  Hampshire House had an average of clients  Last CPR, Hampshire House had an average of 30.5 clients (Sept – Feb. 2012) Data obtained from MMRs

 Average of 67.09% of clients completed with employment. Last CPR 61% completed with employment.  Average of 100% of clients completed with housing. Last CPR 100% completed with housing.  Average of 21.43% of clients were terminated before completing the program. Last CPR, 18.87% of clients were terminated before completing the program.  Average of 74.86% of clients successfully completed the program. Last CPR, 80% successfully completed the program. Data obtained from MMRs

CLIENT RELATED Clinical Hours Walk-Aways Medication

 Average Total Hours per client/month:  Average Life Skills Hours per client/month: 0.99; last CPR was 0.80 hours.  Average Cognitive-Behavioral Hours per client/month: 11.26; last CPR was 6.1 hours.  Total Hours: 2366  Total Life Skills Hours: 192  Total Cognitive-Behavioral Hours: 2174 Data obtained from MMRs

MonthNumber of Residents June0 July0 August0 September0 October0 November0 TOTAL0 Data obtained from MMRs  Last CPR (September 2011 – February 2012), 1 walk-away

 Total of 5 medication incidents and occurrences  Average of 0.83 medication incidents and occurrences per month Last CPR (September 2011 – February 2012), 1 medication incident  Data obtained from MMRs

QUALITY ASSURANCE Key MMR Results Satisfaction Surveys

 100% of clients successfully completing the program were reunited with their family  100% of clients successfully completed the program with ID  100% of clients successfully completing the program had permanent housing  100% of clients successfully completed the program with a full discharge plan  100% of discharge plans developed with family involvement  Average of 99.85% negative drug tests  Zero written deficiencies  One written commendation  As of November 2012, all staff are current in First Aid, CPR and AED certifications

See Handout