Deploying Your Mobile Technician Jonathan Holloran Product Manager

Making FASTER Win Mobile  Off network  Laptop  FASTER Win client  Secure network access  Thin client: Citrix or Terminal Services  Broad band connection (3G/4G)  On network  Laptop  FASTER Win client  WiFi

FASTER Win Mobile Client Overview  Disconnected client for technicians  No network connection required  Local express database  Work Orders  Technician Work Station  Indirect Labor Editor

FASTER Win Mobile Client Features  Work order syncing/creation  Real time tracking direct/indirect labor  Issue stocked parts  Purchase and issue non stocked parts  Add/edit notes  Edit indirect labor

FASTER Web Mobile Technician  Off network full client  Browser  Broad band access (3G/4G)  Secure network access  On network full client  Browser  WiFi

Discussion: Additional Requirements  Paper based processes  Mobile opportunities  Fleet Managers  Technicians  Parts Clerks  Service Writers  Fuel  Customers