Service Is So Last Decade hot topics for IT management in the twenty-teens
cloud / virtualisation personal client big data anything by Google smart assets Semantic Web real-world integration
The IT Swami
service governance assurance
ApplicationsOperations Services COTSSSaaSCloud ServiceGovernanceAssurance
service design improvement lean outside-in social media Service
design Service
lean Service
outside-in Service
social media Service
available from itskeptic.org/shop improvement Service
improvement Service
Governance ISO38500 COBIT 5 guidance
is not Measurement, reporting, audit Management Optimisation Financial control Policy enforcement Rule Governance
ISO38500 Governance
plug and socket Governance
what does it look like? Val IT, Risk IT COBIT, ISOnnnnn, … MSP, P3O… Prince2 ???
Assurance risk security audit architecture compliance
Assurance Service Governance ApplicationsOperations Services COTSSSaaSCloud ServiceGovernanceAssurance ApplicationsOperations COTSSSaaSCloud Agile DevOps collaboration social Assurance loss of control
Controls
Assurance professionalism
People
people process technology People
Process manage, improve, automate Technology involve, contribute, inform, train, coach
familiar? Software license $350,000 Vendor services $120,000 Staff training $25,000 Vendor support $63,000p.a. People
fantasy? Software license $350,000 Vendor services $120,000 Staff training $25,000 Requirements $60,000 Process change $200,000 Test and accept $150,000 User training $120,000 Rollout $60,000 Vendor support $63,000p.a. Inhouse support $30,000p.a. User education $60,000p.a. Process improvement $20,000p.a. People
Process Technology reality People Software license $350,000 Vendor services $120,000 Staff training $25,000 Requirements $60,000 Process change $200,000 Test and accept $150,000 User training $120,000 Rollout $60,000 Vendor support $63,000p.a. Inhouse support $30,000p.a. User education $60,000p.a. Process improvement $20,000p.a.
People
assurance service governance
a urance service governance people
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