From Mr. Ashutosh G Joshi Knowledge Resource Centre, Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Objectives Customer Satisfaction User’s Friend Customer’s delight Budget Monitoring Efficiency Improvement Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Yes End Summary {YES}Report KRC- A Profile Hypothesis Methodology Data Collection Techniques Outcome Analysis Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
YES as a tool for Performance Audit Data analysis Over all assessment Customer focus Budget Implication Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Determining Right Things to do Current Topics and titles General information Conduct customer survey frequently Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Budget Utilization: Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Budget Utilization: Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables Graph 1 Graph 2 Budget proposed / Expenses Expenses per users
Indirect benefits IASLIC- Ranganathan Award for best article st prize in of E-Forum Essay Competition st Prize Quiz competition at NIMA Index Technology Award to Project Granthagar in AS Annual conference R&D Award for Multi-location KRC system in AS Annual conference Mahindra Innovation Award Mahindra Excellerator award Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Tacit benefit Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Direct benefits Use of Technology - Project Granthagar. Higher Usage. Better Visibility. Communication. Change Management. Turn Over Rate Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Turnover Rate Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Areas to address Work Practices & policy Work flow and work areas Loan periods & policies Reminder and follow up Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Recommendations Collaborate & grow Turn over rate Tangible benefits Communicate Impact on end user Setting targets Review policies Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables
Conclusion Knowledge of Y ES YES data analysis Growing organism Performance over reporting Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables