FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013.

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Presentation transcript:

FAST Enterprises, LLC 2013 Trainer’s Conference March , 2013

Megan Williams 1. Upgrade Training 2. Open House 3. Ticket Out 4. WOW

Goal of Upgrade Training  Ensure daily productivity is not negatively impacted  Users are equipped on ‘Day One in Production’

Upgrade Training  The job functions do not change  The tasks do not necessarily change  The path they take to get there will most likely change  Teach the changes/differences

Upgrade Training Tips  Utilize previous Expert Users  Update training material – drawing focus to major changes  Think long term  Create excitement around the Upgrade

Upgrade Training 1. Upgrade Training 2. Open House

Open House  Make Change FUN  Idea: Themed Open Houses

Learning Time Ask Basic Questions  What is the account number  What is the SSN  What is the mailing address  Self lead training with questions to answer prior to leaving and receiving food

Fun Time

Team Building Time

Open House 1. Upgrade Training 2. Open House 3. Ticket Out

Ticket Out  A written comment from the learners about what they have learned, or what is still confusing to them  Each learner can turn in a Ticket Out

What does ‘Ticket Out’ do for you? Know Check Decide Answer Pulse

Ticket Out 1. Upgrade Training 2. Open House 3. Ticket Out 4. WOW

WOW  “WOW” Board  Identify the most important thing they have learned so far  Something that has WOWed them

WOW Wall

Upgrade Training Overview 1. Upgrade Training 2. Open House 3. Ticket Out 4. WOW

Checking for Understanding  Stop and ask learners to say or do something with the information learned Hands-On and Head-On Learning

Checking for Understanding  Hear  Understand  Apply

Checking for Understanding “What is expressed by the learner is often more important than what is expressed to the learner.” -Win Wenger

Conclusion  Upgrade Training  Ways to encourage excitement around an upgrade  Checking to make sure it Sticks!  Activity