Anger Management (Dealing with People Positively).

Slides:



Advertisements
Similar presentations
PTO Presentation: Bullying Update
Advertisements

DEFENSE MECHANISMS- *Ways people deal with stresses in their lives. Used to try to solve problems, hide or counterbalance feelings or actions. *Defense.
Discussion Discussion # 86 Moving from Criticism to Feedback
ANGER MANAGEMENT HOW DO I DO IT?
Customer Service – Dealing With Difficult Customers
Anti Bullying Pupil Survey 2013 Tell us what you think? Anti Bullying Annual Survey 2013 Tell us what you think?
BULLYING IN SCHOOLS: WHAT YOUNG PEOPLE NEEDS TO KNOW Dealing with Bullying in Schools © SAGE, 2004.
Informing Angry Customers What do you do when you have angry customers who come into your office or work place and start yelling at you? Do you get upset.
Managing Your Tinnitus: Changing Your Thoughts and Feelings (Session 3 of 3) Version date: June 5, 2012.
Learning How To Work It Out? Social Skills Life Skills Training.
Dealing with Angry Patrons
By: Ariana Deyon & Kami Droemer
Anger Management Skills. Does everybody experience anger?  Everybody gets angry. That is okay. You’re going to feel how you feel. BUT: how you act is.
Anger Management Wolverine Wednesday 3/18/15. Anger What are some things that make you angry? How do you express your anger?
Anger Management (Dealing with People Positively).
Managing Issues Seek to Understand (communications) Process of sending and receiving messages.
Strategies for Arguing Constructively Do’s and Don’ts for effective arguing.
A conflict is a condition that exists anytime two or more people disagree. Interpersonal conflict is unavoidable, but we can learn to manage it.
Positive Reinforcement. Skinner – Operant Conditioning In 1938 a behavioural psychologist B.F. Skinner coined the term operant conditioning.
Say No to Bullying! Bullying is negative acts committed by one or more children against another child. These acts can be physical or verbal.
Defense Mechanisms. Defense Mechanism Defense Mechanisms enable people to avoid admission to themselves and others of an unpleasant part of self-concept.
What is Assertiveness? It is the ability to honestly express your opinions, feelings, attitudes, and rights, without undue anxiety, in a way that.
Cues to Teach a Child to Express Angry Feelings
Assertiveness Training
Emotional Intelligence Hilary Nunns. Assertiveness Sometimes we do not realise that there is an alternative to pleasing others or being aggressive.
COOL IT! A Student Workshop on A - N - G - E – R By Mr. Letson.
 Conflict is a normal part of daily life.  While we cannot avoid conflict there are methods we can learn in order to handle conflict in a constructive.
Self Control S.E. Students will view and complete self-control presentation and focus on empathy.
Conflict in Team Environments – Part 2 Professional Year Program - Unit 6: Communicating in work teams to achieve professional goals.
SITXCOM003A Dealing With Conflict Situations
Definition: The process of ending a conflict by cooperating and problem solving.
BE NICE TO OTHERS. IF SOMEONE IS NOT NICE TO YOU Try to stay calm and look as confident as you can.
Assertiveness. Recap Assertiveness Profile Quiz Using Non-Verbal strategies (body language) Neuro-linguistic strategies (positive use of language)
PREVENTION AND MANAGEMENT OF INTER-PERSONAL AGGRESSION
COMMUNICATION A learned skill. 3 parts to communicating  Sending messages  Receiving messages  Responding to the information.
Disagreements. It's easier to agree than disagree. But we can learn a lot from conversations where we don't see eye to eye — if we can listen and talk.
Educational Solutions for Workforce Development Multidisciplinary Listening and Feedback Rhona M McMillan AA (CPD) Glasgow.
Practice: Assertive Communication Unit 1 Lesson 12.
Peer Pressure / Refusal Skills. Health Class Reminders Take out your Peer Pressure and Refusal Skills notes from last Friday. Take the first 10 minutes.
Communication Under Stress Module 4
What do you think of when you hear the term, workplace violence?
ANGER MANAGEMENT HOW DO I DO IT? Difference: w Anger is a feeling. It is ok to be angry. w Aggression is acting out. i.e. throwing things, breaking things,
Effective Refusal Skills to Negative Peer Pressure.
Working with people!.  Bad attitude  Late to meetings  Demands to know what they’ve missed  Lazy  Encourage them to be more active/positive  Tell.
Unit 2 Healthy Relationships OUTCOME 7.4: DEMONSTRATE A PERSONALIZED AND COHERENT UNDERSTANDING OF THE IMPORTANCE OF NURTURING HARMONY IN RELATIONSHIPS.
Essential dementia awareness: person centred approaches.
Ysgol Bro Tawe Say NO to Bullying – Information for parents and pupils How to help at home: Your child will be learning about bullying at school Encourage.
Dealing with Difficult People
Part 4: Keeping Our Perspective. Avoiding Power Struggles When tempted to engage in a power struggle with a frustrating child, remember these things about.
Customer Service – Dealing With Difficult Customers
COMMUNICATION The process of sending and receiving messages between people.
Anger Management Skills
Are You A Bully? Mrs. Blake 4 th Grade Counseling Lesson Fall 2014.
RESPONDING TO RULES HOW TO: MAKE COMPLAINTS TAKE “NO” FOR AN ANSWER DISAGREE APPROPRIATELY CHANGE RULES.
Skills For Effective Communication
Giving Feedback. Effective Communication The reality.
Bullying What It Is? What You Can Do to help? Why it is important to help?
COMMUNICATION Pages 4-6. Michigan Merit Curriculum Standard 7: Social Skills – 4.9 Demonstrate how to apply listening and assertive communication skills.
Communication Skills – Unit 304. Learning Objectives By the end of the end of the session you will 1. Identify and demonstrate effective verbal and non-
YOU & CO BULLYING WORKSHOP 2016 #ANTIBULLYINGWEEK.
The Iceberg Theory of Behaviour
Read the scenario carefully and select the best response.
Assertive Communication
Look at the picture: What is conflict?
Anger Management Skills
The Iceberg Theory of Behaviour
Communicating with Children
Introduction Communication Breakdown
COMMUNICATION FOCUS: How is practicing effective communication an important living skill?
“I” Messages & Conflict Resolution
Presentation transcript:

Anger Management (Dealing with People Positively)

BoredomLack of skills to complete a specific task Perceptions of injustice Not being listened to Failure to understand an instruction Extracts from DfES publications 2005: Creating conditions for learning: Unit 20: Classroom Management Having personal possessions taken or destroyed Being shouted atTirednessBeing bullied Short term triggers of poor behaviour:

Being angry isn’t a problem in itself. It’s how you deal with it.

ANGRY BEHAVIOUR Non verbal: Aggressive Forms: slamming doors, leaning forward and glaring, pounding a fist, throwing something, hands on hips, pointing/jabbing finger. Verbal: Aggressive forms: attacking back, denying, raising voice tone, interrupting, dominating, repeating, swearing and name-calling, arguing, justifying, and rationalizing.

Do you have emotional buttons? Press 1 for anger Press 2 for tears Press 3 for getting sent out Press 4 for an argument

Write down ten things and/or people and/or situations that have made you angry. They do not have to be in any particular order. 1.………………………………6.……………………………… 2.………………………………7 3.………………………………8.……………………………… 4.………………………………9.……………………………… 5.………………………………10.………………………………

What was the switch?

Creating a positive ethos and climate

Important issues to consider when expressing anger: Do:  Give yourself time to calm  Take on board the other person’s point of view (agree to disagree)  Convey your feelings clearly  Offer a solution

Avoid  Laying blame on the other person  Devaluing the other person  Resorting to sarcasm and becoming confrontational  Exaggerating the events

Trigger Feelings What I think Angry feelings What I think No angry feelings Student example: Your teacher doesn’t listen when you are telling them why you are late. (i) They don’t care about me. (ii) They don’t believe me. (i)She is busy trying to sort out another problem. (ii)I have picked a bad time. (iii)I’m not making myself clear. Teacher example: Your student won’t stop fiddling with their phone when you ask him/her to.

Trigger Feelings What I think Angry feelings What I think No angry feelings Student example : Your teacher doesn’t listen when you are telling them why you are late. (i) They don’t care about me. (ii) They don’t believe me. (i)She is busy trying to sort out another problem. (ii)I have picked a bad time. (iii)I’m not making myself clear. Teacher example: Your student won’t stop fiddling with their phone when you ask him/her to. (i) They’re just being a little *****. (ii)Why do I bother? (iii)How DARE they! (i)They need to be reminded again. (ii)It’s not personal. (iii)What other tactic can I use?

Remember: Separate : The behaviour which has upset us The effect this has had on our own behaviour The frame of mind/emotion it has created in us The solution you would like

Anger Management Scheme of Work A six week programme of 30-minute sessions to complete individually or with small groups

Aggressive/Assertive activities Quizzes Understanding physical changes Turning thoughts from negative to positive Tasks with worksheets

Includes all physical and digital resources Links for suitable videos Step-by-step scheme to follow Suitable for tutorials Ideal for pastoral support Excellent for twilight CPD

What’s the cost? Usual RRP - £39.99 Order before 23 January using code only £18.50

See you soon!