Alessandro Appiani Microsoft TechNet Speaker

Management, Troubleshooting, Auditing & Compliance Nota: Office Communications Server 2007 è in Beta Testing, e non ancora ufficialmente rilasciato. Le informazioni contenute in questa presentazione potranno di conseguenza essere soggette a qualche variazione.

C OMPLIANCE AND A RCHIVING

What Is Compliance? Policies and systems that enable users to comply with relevant corporate and government regulations. Requires the capture, retention and retrieval of electronic communication data Who communicated what, with whom, and when? Requires the specification, enforcement and supervision of policies Who is allowed to communicate what, with whom, and in by what means?

OCS Compliance Archiving Instant Messaging OCS helps provide foundation for compliance solutions All IM conversations are archived in a SQL Server database (SQL Server 2005, 2000 SP4) Office Communication Server 2007 empowers the administrator Database schema Sample queries Resource kit tool for viewing archives

OCS Compliance Archiving Conferencing Office Communications Server 2007 Empowers The Administrator XML-based schema of meeting content XML-based logs with compliance metadata Tools to retain/delete meeting content All Content Archived in a File Share Original uploaded content (with annotations) Whiteboard sessions Logs of Q&A, polls, chats, content uploads, and handouts (native file format)

OCS Compliance New Archiving Features in Office Communications Server 2007 User-Centric Archiving Management Simpler Querying Dialog-centric archiving database Archiving of Meeting Content Call Detail Records Archiving Support for Clusters

Deployment Topologies Standard Edition Server connected to single-tier Archiving and Call Detail Report Server A single Enterprise Edition Pool connected to two- tier Archiving and CDR Server Two Enterprise Edition Pools connected to one, two-tier Archiving and CDR Server One Enterprise Edition Pool connected to two, two-tier Archiving and CDR Servers

Topology Scenario 1 Standard Edition Server connected to single-tier Archiving and CDR Server Standard Edition Server Archiving and CDR Agent SQL Database Single-Tier Service Physical Computer Logical Services

Topology Scenario 2 Enterprise Edition Pool connected to two-tier Archiving and CDR Server SQL Database Physical Computer Enterprise Pool Front-End Server Archiving and CDR Agent MSMQ Front-End Server Archiving and CDR Agent MSMQ Front-End Server Archiving and CDR Agent MSMQ Archiving and CDR Agent Two-Tier Archiving and CDR Services

Topology Scenario 3 Two Enterprise Edition Pools connected to two-tier Archiving and CDR Server SQL Database Physical Computer Enterprise Edition Pool Expanded Configuration Front-End Server Archiving and CDR Agent MSMQ Front-End Server Archiving and CDR Agent MSMQ Front-End Server Archiving and CDR Agent MSMQ Archiving and CDR Agent Two-Tier Archiving and CDR Services Web Conferencing Server Logical Services A Second Enterprise Edition Pool Consolidated or Expanded Configuration A/V Conferencing Server

Topology Scenario 4 Enterprise Edition Pool connected to two, two-tier Archiving and CDR Servers Enterprise Edition Pool Expanded Configuration Front-End Server Archiving and CDR Agent MSMQ Front-End Server Archiving and CDR Agent MSMQ Front-End Server Archiving and CDR Agent MSMQ Front-End Server Archiving and CDR Agent MSMQ Web Conferencing Server A/V Conferencing Server Web Conferencing Server A/V Conferencing Server SQL Database MSMQ Archiving and CDR Agent SQL Database MSMQ Archiving and CDR Agent

Configuring Archiving

Call Detail Records (CDR) CDR Counters Capture usage statistics Reporting and Trend Analysis Enables infrastructure planning Archiving

IM Usage CDR Counts Number of IM Sessions Number IM Messages IM Conversation Minutes P2P Audio/Video Sessions Number of Users IM File Transfer Sessions Application Sharing Sessions Remote Assistance Sessions

Meeting Console Usage CDR Counts Number of Conferences Conference Minutes Unique Conference Users Differentiation of Conference Presenters Versus Attendees Conference Messages

Phone Usage CDR Counts Voice calls between particular users Redirected voice calls Missed calls Duration of calls Information about gateways used in the call

Archiving Viewing Usage Information Built-in queries for most common reports

Trend Analysis

M ANAGEMENT AND T ROUBLESHOOTING T OOLS

Management Tools And Topologies OCS administration tools use Microsoft Management Console (MMC) snap-ins There are separate snap-ins for Edge Server and OCS internal server topologies OCS internal server topologies vary Standard Edition Enterprise Edition – Consolidated Enterprise Edition – Distributed Each topology features slight differences in the MMC snap-ins

Client Version Filter Feature can be turned on or off Wild card support Works for clients that can send SIP Invite or Subscribe messages Filters based upon User Agent Header Order is significant; processing of the filter records stops once match is found

The Troubleshooting Process Failure cause – Check client/server event log Run Validation Wizard Use OCS Troubleshooting Tools Escalate to Support Event Logs Validation Wizard OCS Trouble- shooting Tools PSSPSS

Top Troubleshooting Issues Certificates Missing or incorrect parameters (SN/SAN) Certificate chain/root certificate missing Server misconfiguration DNS issues Load balancers Firewall configuration Coexistence between LCS 2005 and OCS

Setup Logs Summary displayed after each setup task Success/Failure Details on errors Detailed log LcServer.log Available at %temp% All intermediate setup/activation logs saved here

Validation Wizard Available in the Deployment Wizard Available in the Admin UI Subtasks Configuration Validation Connectivity Validation Simple End to End scenarios

Using OCS Troubleshooting Tools Diagnostics Headers MS-Diagnostics Headers More detailed error codes and messages Message could not be routed to federated user (failed to route, blocked domain, etc.) Mediation server could not route Call to Gateway Gateway failed to route Call to PSTN Data includes Source, Component, Reason, Relevant details Processed by client to Client Event Log Display appropriate error messages

Using OCS Troubleshooting Tools Diagnostics Headers – Client Event Log Client: User is not enabled for federation Action: Enable user Server: Certificate trust issue Action: Install cert chain on red-lsapf-01

Using OCS Troubleshooting Tools Client Diagnostics Enable logging through client UI Client sign-in failures Event Log Cause, Details, Recommended fix Scenarios DNS SRV/DNS A resolution errors Connect establishment to server failed Connect succeeded, but certificate errors

Server: Cert does not match FQDN Action: Fix server cert/FQDN Diagnostics Client DNS SRV failed Action: Check DNS SRV record for domain

Using OCS Troubleshooting Tools Run-Time Server Diagnostics Diagnose and report problems to admin; Provide troubleshooting information Threshold exceeded in X Time Interval Event log Errors viewable through OCS Event Viewer in MMC Certificate validation Server connection failures Domain validation failures Client authentication failures DNS failures

Run-Time Diagnostics… server.vdomain.com server.vdomain.com Server connection failures with server.vdomain.com ( ), 1 failures in the past minute server.vdomain.com Client authentication failures for account from IP address failures in 35

Logging Tool Launch tool through MMC Logging Tool > New Debug Session Logging Tool > Open Existing Session Location Pool MMC (for pool servers) Compmgmt.msc (for Edge servers) Troubleshooting scenarios IM/Presence Data Conferencing AV Conferencing VOIP – Call Control

Logging Tool Enhancements Start, stop, view, search logs Log Entries Added flags - Connection, Security, Diagnostic and Protocol (OC) Error/Warn/Info log records Planned RTM enhancements Runtime filters for user URIs and machines Do not need run tool on each pool machine Package logs for sending to PSS Topology information automatically included

Logging Tool B3 Reskit Version

Using OCS Troubleshooting Tools Snooper Tool Parse client, server logs (SIP,C3P) Protocol messages Display Search Group by call id View requests, responses

Riferimenti e risorse (1) Unified Communications Home Unified Communications Italy Home Office Communications Server (& LCS 2005) Home office.microsoft.com/en-us/communicationsserver office.microsoft.com/en-us/communicationsserver Exchange Home Exchange Italy Home

Riferimenti e risorse (2) Office Communications Server 2007 and Office Communicator 2007 Public Beta Office Communications Server 2007 Public Beta Documentation 4BF5-A CBBA587A&displaylang=en 4BF5-A CBBA587A&displaylang=en Office Communications Server 2007 Public Beta TechNet Center technet.microsoft.com/en-us/office/bb aspx technet.microsoft.com/en-us/office/bb aspx Office Live Communications Server TechNet Center technet.microsoft.com/en-us/office/bb aspx technet.microsoft.com/en-us/office/bb aspx Exchange Server TechNet Center technet.microsoft.com/en-us/exchange technet.microsoft.com/en-us/exchange Exchange Server 2007 Unified Messaging Role on TechNet

More info... Alessandro Appiani My (company) blog: info (news e technical tips) sui sistemi Microsoft per ITpro, con particolare attenzione al mondo Communication & Collaboration (Exchange, Powershell, e prossimamente OCS 2007)

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