Staffing Staffing is the 3rd sequential function Dept. Staffing Guide is a major tool in determining employees needed For new properties, staffing is far more intensive Staffing consists of selecting, orienting, training, and developing

Staffing What is a job specification and when is it written? What is an employee requisition? What is human resources role? –Advertising –Take applications –Screen

Staffing What is the executive housekeeper’s role in: –interviewing? –selecting? –orienting? –training? –developing?

Staffing Where are there sources of prospective employees? –State & non-profit employment agencies –Community bulletin boards –Churches –Referrals from current employees –Radio –Agencies assisting the disabled

Staffing Hiring illegal aliens –Widely held practice –U.S. Immigration and Customs Enforcement (ICE) –Pitfalls associated with hiring undocumented workers Is Outsourcing an option? Discrimination is never an option.

Staffing What is a pre-screening interview? What should be on a pre-screening interview agenda? When should an interview be done and who should do it? What are some of the steps to interview success?

Staffing What are the pitfalls to avoid in an interview? How should an applicant be rejected? When do you do a reference check? How is the best way to check references?

Staffing What are the four phases of a good orientation program? –Employee Acquisition –Receipt of the Employee Handbook –Tour of the Facility –Orientation Meeting

Staffing Training –First Training –Skills Training –Attitude Training –Knowledge Training –Ongoing Training New Equipment Unusual Behavior

Staffing Deficiency of Knowledge (DK) Deficiency of Execution (DE) Training Methods –OJT/Coach/Pupil (one to one) –Lecture –Simulation/Conference/Demo

Staffing Development Training Records Evaluation/Performance Appraisal Probationary Periods –Typically 3 months –Light Duty