Genova 3-4/11/2011 DoQuP Presentation 1 Presentation of the Tempus Project Number TEMPUS IT-TEMPUS-SMGR ( / ) “Documentation for quality assurance of study programmes” (DoQuP) Alfredo Squarzoni University of Genova

Genova 3-4/11/2011 DoQuP Presentation 2 Items of the presentation a)Quality and Quality Assurance (QA) of Study Programmes (SPs) b)Project aims and contents

Genova 3-4/11/2011 DoQuP Presentation 3 Quality and Quality Assurance of study programmes Quality of study programmes is certainly one of the objectives of the Bologna process, whose main aim is the harmonisation of the tertiary educational systems in the European Higher Education Area (EHEA). In this context, Quality Assurance is the instrument to make programme quality transparent and trustworthy for students and employers.

Genova 3-4/11/2011 DoQuP Presentation 4 According to the ISO definition, for programme quality we intend “ the grade (level) of fulfilment of the objectives established coherently with the needs and expectations of all those who are interested in the education service provided, that is the ‘interested parties ’”, or, in other words, “ the level of accomplishment of the ‘quality requirements’ established coherently with the needs and expectations of all the interested parties ”.

Genova 3-4/11/2011 DoQuP Presentation 5 Always according to the ISO definition, for programme quality assurance we intend “ the activities (processes) in the framework of a quality management system aimed at ‘ensuring trust’ in meeting the quality requirements to all interested parties ”.

Genova 3-4/11/2011 DoQuP Presentation 6 To be ‘of quality’, first of all a programme should be ‘ fit in purpose ’, which means that the outcomes of the learning process meet the needs and expectations of students, academic staff and employers, ensuring personal development and employment. In particular, the programme learning outcomes, i.e what a student is expected to know, understand and/or be able to demonstrate after completion of the learning process, should be aligned with the competences necessary to carry out the role expected for the graduates in the labour market.

Genova 3-4/11/2011 DoQuP Presentation 7 But to develop true quality, a SP must be also ‘ fit for purpose ’, which means that the academic strategies are suitable for achieving the declared aims of the programme. Quality of a programme means guaranteeing both fitness in purpose and fitness for purpose.

Genova 3-4/11/2011 DoQuP Presentation 8 European Standards and Guidelines for QA Today the definition of suitable academic strategies in order to promote programme quality can rely on the standards and guidelines for internal QA established in the document of the European Association for Quality Assurance in Higher Education (ENQA) Standards and Guidelines for Quality Assurance in the European Higher Education Area ( adopted by the European Ministers of 45 countries in the Bergen meeting on May 2005 and which has found a generalised acceptance in the European context.

Genova 3-4/11/2011 DoQuP Presentation Policy and procedures for QA Institutions should have a policy and associated procedures for the assurance of the quality and standards of their programmes and awards. 1.2 Approval, monitoring and periodic review of programmes and awards Institutions should have formal mechanisms for the approval, periodic review and monitoring of their programmes and awards. 1.3 Assessment of students Students should be assessed using published criteria, regulations and procedures which are applied consistently. 1.4 QA of teaching staff Institutions should have ways of satisfying themselves that staff involved with the teaching of students are qualified and competent to do so. They should be available to those undertaking external reviews, and commented upon in reports. 1.5 Learning resources and student support Institutions should ensure that the resources available for the support of student learning are adequate and appropriate for each programme offered. 1.6 Information systems Institutions should ensure that they collect, analyse and use relevant information for the effective management of their programmes of study and other activities. 1.7 Public information Institutions should regularly publish up to date, impartial and objective information, both quantitative and qualitative, about the programmes and awards they are offering.

Genova 3-4/11/2011 DoQuP Presentation 10 These standards represent the key aspects that, according to ENQA, characterise the quality of a SP and that have to be considered in order to assure programme quality. In other words, they define the (macro)requirements for quality. Then the ENQA document associates each standard the guidelines : they represent behaviours and procedures the SP should adopt in order to assure its quality.

Genova 3-4/11/2011 DoQuP Presentation 11 It is important to note that the purpose of these standards and guidelines is to provide a source of assistance and guidance to Higher Education Institutions (HEIs) in developing their own QA system, as well as to contribute to a common frame of reference, which can be used by institutions. It is not the intention that these standards and guidelines should dictate practice or be interpreted as prescriptive or unchangeable.

Genova 3-4/11/2011 DoQuP Presentation 12 What programme QA requires According to the European Standards and Guidelines, programme QA requires:  the adoption of a management system for quality. A management system for quality must identify the processes to be managed and how they should be managed. The management system for quality should also foresee the management of a self-assessment process : to assure quality means also to assure that every effort will be made to promote improvement of quality, and “improvement of quality” is the main aim of quality assessment processes.

Genova 3-4/11/2011 DoQuP Presentation 13  The management of a documentation process. A clear documentation of learning objectives, educational process, learning context and learning outcomes is an essential and necessary aspect of the QA of SPs. The attention on QA of SPs is often concentrated on the methods and procedures for quality assessment. But QA of a SP must be primarily based on the documentation of the fulfilment of the programme quality requirements. Furthermore, information and data necessary to assure quality of SPs are a necessary reference also for self- assessment and external assessment of the programme quality.

Genova 3-4/11/2011 DoQuP Presentation 14 The definition and the implementation of a documentation system for the QA of SPs in the Partner Countries (PCs) constitute the wider objectives of the DoQuP project.

Genova 3-4/11/2011 DoQuP Presentation 15 Project aims and contents The project aims to define and to implement an on-line documentation system for the QA of SPs in the PCs, consistent with the European Standards and Guidelines for QA. This aim will be pursued through the cooperation of all the project partners, national authorities included. The documentation system to be defined and implemented will have to make all the information and data necessary to assure the quality of SPs available.

Genova 3-4/11/2011 DoQuP Presentation 16 Information and data will fulfil specific characteristics, directly connected with the specific objectives of the project. a) In order to promote a reform of higher education in the PCs into line with the Bologna process, the documentation system will make reference to quality requirements of SPs consistent with the European Standards and Guidelines for internal QA, which have become a reference document in PCs also.

Genova 3-4/11/2011 DoQuP Presentation 17 b) Information and data must enhance the quality and increase the comparability of SPs in the PCs, in order to enhance mutual trust in their quality. To this end documentation must be prepared according to drawing-up modes (extension, language, reading format), which should be homogeneous at national (and international) level.

Genova 3-4/11/2011 DoQuP Presentation 18 c) The documentation system must be able to promote modernisation of higher education and to increase transparency of SPs in the PCs, in order to allow all the interested parties to formulate an informed assessment of the educational process offered by SPs. This requires that the informative documentation be easily accessible on the net, have a simple structure, and be drawn up in a short and essential form, which shall optimize all aspects related to the interaction with students and job market in particular.

Genova 3-4/11/2011 DoQuP Presentation 19 Project outcomes and outputs The first outcome of the project will be the definition of standards or, better, of the quality requirements for the QA of SPs in the PCs coherent with the European Standards and Guidelines. The second outcome of the project will be the definition of information and data for the QA of SPs. The definition of standards for QA coherent with the European Standards and Guidelines will be the starting point for the identification of the information and data to be documented in order to assure the quality of SPs.

Genova 3-4/11/2011 DoQuP Presentation 20 Definition of quality requirements coherent with the European Standards and Guidelines and identification of information and data for the QA of the SPs will be the outcomes of the first year of the project activity.

Genova 3-4/11/2011 DoQuP Presentation 21 The definition of the procedures of collection and documentation of the identified information and data will be the first main outcome of the second year of activity. The process of definition of these procedures will start from the current practices of collection and documentation currently adopted in the PCs and will be finalised to the identification of the ‘best’ procedures for the PCs.

Genova 3-4/11/2011 DoQuP Presentation 22 The identified procedures of collection and documentation will constitute the basis for the definition, on one side, of the university facilities and resources (human and infrastructural) needed to manage the identified information and data according to the identified procedures and, on the other side, for the design and production of the software for the on-line management of the identified information and data.

Genova 3-4/11/2011 DoQuP Presentation 23 Definition of the procedures for the collection and documentation of the identified information and data, definition and organisation of university facilities for their collection and documentation and design and production of the software for their on- line management will be the outcomes and output of the second year of activity.

Genova 3-4/11/2011 DoQuP Presentation 24 Finally, implementation of facilities for the collection and documentation of the identified information and data and implementation of software for their on-line management in all the partner universities will be the main outcomes of the third and last year of the project.

Genova 3-4/11/2011 DoQuP Presentation 25 In this way all the partner universities will be endowed with a ‘modern’ and effective tool for the management of information and data related to the SP quality. The achievement of the project objectives, which will be possible with the support of European partners who have positive experience in this area, will give a further contribution to the realization of priorities in QA for higher education and implementation of the Bologna process in the PCs.

Genova 3-4/11/2011 DoQuP Presentation 26 Implementation of the proposed QA process requires cooperation among all the academic and administrative project partners, who, in the context of the project, will function as both project staff and target group. Key components of the implementation process will be regional workshops and training seminars, which will be developed with the help of the European partners experienced in QA of SPs and will be organised in PCs and EU countries respectively, and experience exchange through visits to EU institutions as well as PCs institutions.

Genova 3-4/11/2011 DoQuP Presentation 27 Deliverables Start / Delivery Dates Workshops Where / When NTitle 1.1Standards for QA of SPs / KG – Bishkek / Information and data for QA of SPs / KZ – Astana / Procedures of collection and documentation / TJ – Dushambe / Facilities for collection and documentation / a. AZ – Baku / Software for on-line management / b. AZ – Baku / Implementation of procedures and facilities / a. KZ – Almaty / Implementation of software for on-line management / b. KZ – Almaty /

Genova 3-4/11/2011 DoQuP Presentation 28 Training seminarsWhere and When I&D for QA of SPsUDAES Facilities for collection and documentationSUBT Software for on-line managementItaly Three training seminars, attended by academic and administrative staff involved in the QA process in the partner institutions, will introduce (i) the procedures of collection and documentation, (ii) the university facilities for collection and documentation and (iii) the design and production of the software for the on-line management of the identified information and data respectively.

Genova 3-4/11/2011 DoQuP Presentation 29 Conclusions We hope that DoQuP project will be able:  to bring the current documentation process in the PCs into line with the EU Standards and Guidelines for QA;  to enhance the quality and to increase the comparability of SPs in PCs, in order to allow all the interested parties to formulate an informed assessment of the educational process offered by SPs and to enhance mutual trust in the quality of SPs;

Genova 3-4/11/2011 DoQuP Presentation 30  to promote modernisation of HE and to increase transparency of SPs in PCs, through an on-line management of information and data necessary to assure quality of SPs;  to promote the adoption of the on-line documentation system to be implemented by the competent national authorities, in order to guarantee its dissemination among all the universities of the PCs and its sustainability.