Avoiding Pitfalls in Write-On Installations

Write-On Track Record n 79% of all Write-On licenses installed are being actively used 3-6 months later n Survey: “Are you actively using your Write-On handhelds and are you happy with them?” 79% say “Yes!”

Success Stories n Benefits of WO are realized n Servers fight over them n “Wouldn’t want to do my job with it” n “I’m serving more customers” n Drink sales increase n Errors decrease

Failures n “Doesn’t work”  Technical problem n Lack of commitment  “Don’t have time”  Management not all on board  One partner loves it, other doesn’t  Owner loves it, manager doesn’t

Qualify Prospects n Only for those who really want it n All decision makers must be on board n Meet GM & shift managers n Identify WO Champion

Wireless / Network n Site Survey!  AP placement  Signal strength  Walls / Construction n Power n Test cables

Configuration / Setup n Abbreviations  Common Name  Meet with servers  Abbrev. Exceptions n Dedicated Server machine

Training n Everyone involved n Plenty of time n Handwriting Game n Abbreviation List / Test n Mandatory Practice Sessions n Identify bad attitudes

Followup n Issue Log n Tweak MI names/abbreviations n WiFi Site Survey during business

Morale n Get bugs out before go-live n One bad shift can damage confidence n Keep management informed and on board n Be there for them

Case Study #1 n Father and daughter restaurant n Father convinced by WO benefits n Daughter didn’t think it was a good idea n Daughter was the one managing day to day operations and supervising servers.

Case Study #2 n System tested out great during installation and training n HHs worked great during day, through lunch rush. n Once dinner got going, all HHs had communications errors. n The problem? n APs connected to same circuit as lights – on dimmer.

Case Study #3 n Similar to last case: Worked great during day and through beginning of dinner. n HHs had communications problems as soon as the band started to play n The problem? n APs on same circuit as band plugged amps into

Case Study #4 n Husband and wife restaurant n Husband drove the WO project, training, shift management n Husband fell ill. n WO stopped being used.

Questions & Discussion