Brinley Franklin Vice Provost University of Connecticut Libraries

ARL New Measures E-Metrics LibQual +™ DD/ILL Study DigiQual SAILS MINES

E-Metrics Technical Infrastructure Information Content Information Services SupportManagement (D3) Cost of digital collection and management (R1) # of e-full- text journals (R2) # of e- reference sources (R3) # of e-books (D1) Size of digital library collection (U5) # virtual visits to the resources (P2) % of virtual visits of all visits (P3) % of e-books to all books (D2) Use of digital collection (U1) # e-ref transactions (U2) # of logins (sessions) to e- databases (U3) # of queries in e- databases (U4) Items requested in e-databases (U5) # virtual visits (P1) % of e-ref of total ref (D3) Cost of digital collection construction & management (C1) Cost of e-full-text journals (C2) Cost of e-ref sources (C3) cost of e-books (C4) Library exp. for bibl-utilities, networks & consortia (C5) External exp. for bibl-utilities, networks & consortia (D3) Cost of digital collection construction.. Incorporated into ARL Supplementary Statistics in FY 2004.

MINES is a research methodology consisting of a web- based survey form and a sampling plan. MINES measures who is using electronic resources, where users are located at the time of use, and their purpose of use. MINES was adopted by the Association of Research Libraries (ARL) as part of the “New Measures” toolkit in May, MINES is different from other electronic resource usage measures that quantify total usage (e.g., COUNTER, EQUINOX, E-Metrics, ICOLC Guidelines, ISO and NISO standards) or measure how well a library makes electronic resources accessible (LibQual+ TM ). What is MINES?

Data was collected at seven main campus libraries and seven academic health science libraries in the U.S., between January, 2003 and January, Recent Data Collection Activities Main University LibrariesAcademic Medical Libraries University of ColoradoUniversity of Connecticut Health Center University of ConnecticutUniversity of North Carolina University of Texas Medical Branch Oregon State UniversityUniversity of Texas Southwestern University of Utah University of Virginia Washington University

More than 45,000 networked electronic services uses were surveyed. At each library, the MINES survey was one component of a comprehensive cost analysis study that assigned all library costs to sponsored research, instruction/education/non- sponsored research, patient care, other sponsored activities and other activities. Recent Data Collection Activities MINES is also being conducted by the Ontario Council of University Libraries (OCUL) in in conjunction with ARL.

How extensively do sponsored researchers use the new digital information environment? Are researchers more likely to use networked electronic resources from inside or outside the library? Are there differences in usage of electronic information based on the user’s location (e.g., in the library; on-campus, but not in the library; or off-campus)? What is a statistically valid methodology for capturing electronic services usage both in the library and remotely through web surveys? Are particular network configurations more conducive to studies of digital libraries patron use? Questions Addressed

A representative sampling plan, including sample size, is determined at the outset. Typically, there are 48 hours of surveying over 12 months at a medical library and 24 hours a year at a main library. Random moment/web-based surveys are employed at each site. Participation is usually mandatory, negating non-respondent bias, and is based on actual use in real-time. Libraries with database-to-web gateways or proxy re-writers offer the most comprehensive networking solution for surveying all networked services users during survey periods. MINES Methodological Considerations

Library User Survey

Patron Status

Library User Survey Affiliation

Library User Survey Location

Library User Survey Purpose

On-Campus, Not in the Library n = 15,423 In the Library n = 6,312 Purpose of Use By Location Medical Libraries 2003 – 2005 Off-Campus n = 4,375 *83% of sponsored research usage occurred outside the library. 92% of this use took place on-campus. Overall Use n = 26,110

Purpose of Use By Location Main Campus Libraries 2003 – 2005 In the Library n = 7,618 On-Campus, not in the Library n = 6,641 All Usage n = 19,271 72% of sponsored research usage of electronic resources occurred outside the library; 83% of this took place on campus. Off-Campus n = 5,012

Location of Users Medical Library Main Library All Libraries 30% 40% 60% 70% 76% 24%

Demographics by Location of User Main Libraries On Campus, Not in the Library n = 6,391 Inside the Library n = 7,064 Off-Campus n = 4,953 Total Users n = 18,408

Off-Campus n = 5,133 Demographics by Location of User Medical Libraries Inside the Library n = 6,635 On Campus, Not in the Library n = 19,244 Total Users n = 31,012

Location of Users All Libraries 20% 52% 28% 72% 28%