Characteristics of The Hospitality Sectors. Lodging Provide overnight or longer-term services to guests Employs 18.5 million people in the US alone Generates.

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Presentation transcript:

Characteristics of The Hospitality Sectors

Lodging Provide overnight or longer-term services to guests Employs 18.5 million people in the US alone Generates 90 billion annually Expected to grow by 10% by 2012 Use of “Best Practice” or standards, within chains Evolved to create customer preference from budget motel to luxury hotels to all-inclusive resorts

Food & Beverage Categorized by market served, concept overall & menu Market Quick Service, Family, and Fine dining Concept Theme, décor & ambiance Menu Representation of guest & restaurant, functional, price point

Entertainment, Recreation Services & Gaming Facilities If people have free time & disposable income they will pursue leisure activities Work hand in hand with lodging (all inclusive) Diverse collection of jobs (tour guides, performers, operators) 59% of workers are on the service side

Functions & Event Management Frequently work out of lodging venues Anticipate the needs of the customer Have a good relationships with vendors