#bethebest. £ x 2 1-3 4-6 7 8 9 10 CX score Happy Customers Spend Double   Source: Medallia analysis for HBR (August 2014) x1.3 x2.4 x1.9 x1.8 x1.5.

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Presentation transcript:

#bethebest

£ x CX score Happy Customers Spend Double   Source: Medallia analysis for HBR (August 2014) x1.3 x2.4 x1.9 x1.8 x1.5 £ #bethebest

Source: Medallia analysis for HBR (August 2014) Happy Customers Stick Around CX score t x 4 Years #bethebest

OK… …what #bethebest

OK… …how #bethebest

OK… …who #bethebest

…IN #bethebest “If it feels wrong, it probably is”

the whole me See #bethebest

Customer Journey

Case for change Be curious Collaborate & Co-create Act on Insight Be human Love Explore Customer Experience – fully & objectively Design Customer Experience Inspire teams to attune Positive outcomes In a Nutshell           #bethebest

#bethebest

Offers for CUBO delegates 2015 Winter 2015 Customer Experience Masterclass £79 per delegate (normal price £150 per delegate) Autumn/Winter 2015 Customer Journey/Experience Mapping 3 x workshops & up to 1 illustrated CX map £3,995 + VAT (normal price £5,500 + VAT) Collaborate On Complaints Or Collaborate on Social Media Summer & Autumn x workshops, over 3 months £175 + VAT Book: