Website: 34 King Street, Dandenong Vic 3175 DANDENONG neighbourhood HOUSE

About Us September 2013 The Dandenong Neighbourhood House has developed a range of activities and programs such as Skill Building Adult Education Classes English as a Second Language Classes funded Men's Shed Activities Educational and recreational programs Support groups for socially isolated people Dig In Community Garden Exercise and health promotion activities Social contact for the community of Dandenong Collect and dispense community information and networks with other local organisations

Vision and Mission Our Vision By 2016 changing lives through education, learning, support, partnership and choice. Our Mission Service the community who are vulnerable, disadvantaged, facing financial hardship or social distress by assisting with information, education and learning, referrals and support services. September 2013

The Problem September 2013 Dandenong Neighbourhood House close to closing its doors. Due to : 1.Decline in learners attendance 2.New programs needed to be developed. 3.Failure to meet contractual agreements 4.Lack of space and facilities 5.Resignation of House Manager

1.Develop a Committee of Management with sound business skills 2.Recruit and appoint new Manager 3.Create sound processes by which the organisation would be: 1.directed 2.controlled 3.be accountable  Governance 

The Plan to Survive September Identify key Dandenong Stakeholders and specific learner groups 2.Identify community needs in Dandenong 3.Identify a new strategic direction in the context of community needs analysis and identified opportunities 4.Review and analyse existing financial structure and reporting to maximise new strategic direction 5.Develop a strategic plan, business plan and operational plan 6.Implement quality systems – in financial management & reporting, enrolment and client management, human resources and general admin 7.Improve skills and knowledge of staff, volunteers and Committee

The Process September 2013 Need  Committee to determine their skills and what they are offering to the organisation. Tool  Completion of the tools from the OCS Governance Capability Framework by all Committee of Management Members Outcome  Some COM Members found it confronting  COM Members were able to see what they brought to the table

September, 2013 ebuilding Committee of Management Rebuilding Committee of Management 1.Life Time Membership Policy to let people know their contributions are valued and clearly recognised. 2.Volunteering opportunities in other areas of the organisation are promoted 3.Recruitment of new Committee members through: 1.Volunteer Portals Online 2.DNH Website 3.Probono 4.Monash University 5.City of Greater Dandenong Chamber of Commerce 4.Skills Audit of current committee to determine the gaps 5.Rebuilding with business related skills to grow and expand the Neighbourhood House

September 2013 Where are we Now? 1.Recruitment of new Committee of Management members with a range of business skills 2.New Manager Appointed 3.Implementing sound infrastructure with policies and procedures 4.Developing a growth strategy as part of the strategic plan 5.Development of alternative incomes from different sources

September 2013 Contact Us Dandenong Neighbourhood House 34 King Street Dandenong 3175 Telephone: (03) Facsimile: (03) Website: